Global Business Operations Manager

Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS' America's Data Center Supply Solutions (DCSS) Team works to deliver capacity supply solutions across multiple regions to meet the needs of customer demands. We are a team of highly motivated professionals who enable the capacity needed to support AWS customer growth and optimize the largest cloud services company on earth!

As a member of the AMER DCSS Existing Regions team, you will manage the processes and tools needed to support incoming supply opportunities to meet customer demand. This role's primary responsibility is to source opportunities for improvement across systems and processes, partner with other regional teams within the organization to drive standardization, and implement global solutions while improving the customer experience that delivers visibility to senior leadership.

Responsibilities:

- Develop, implement, and manage infrastructure supply chain strategies on a global scale.

- Create and maintain reporting systems and processes to support the global infrastructure supply pipeline.

- Understand demand and supply inputs and drive implementation of systems, tools, and processes to support changes in demand and supply schedule.

- Seek out ways to utilize Salesforce and other internal tools to improve processes and productivity and make recommendations to support an organization scaling at a rapid pace.

- Organize and lead requirement gathering sessions, work with global teams to create reporting prototypes, and set expectations with stakeholders on tooling requirements.

- Manage a release and testing process, drive implementation with internal stakeholders, and implement mechanisms to measure success.

- Develop documentation on best practices for tooling and processes, develop training schedules, and follow up on customer feedback.

- Manage cross-functional projects against operational plans and objectives to meet commitments and goals.

- Identify and drive opportunities for sustainable, scalable, and relative solutions to improving processes regionally and globally.

- Understand forecasting, demand planning, supply planning, and construction processes to evaluate and validate new ideas and innovate approaches.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA

BASIC QUALIFICATIONS

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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