Would you like to perform accurate diagnostics and efficient repairs using advanced deployment and break-fix methodologies? You can do that. Ready to excel at troubleshooting commercial Optical, Carrier, VIP and fiber-based products? As a Network Operations Center Technician at Spectrum Enterprise, you can do that.

Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

BE PART OF THE CONNECTION

No two days are the same as you perform front-line operations and engineering support to ensure uninterrupted services within our Network Operations Center (NOC). You connect with clients via phone, trouble ticket, email and client portals. Depending on the business unit, you may operate on-call as part of a 24/7 network operations environment.

WHAT OUR NETWORK OPERATIONS CENTER TECHNICIANS ENJOY MOST

• Perform routine and documented functions while troubleshooting escalations.
• Encourage reliable service through 24/7 shift-coverage surveillance or basic triage based on fundamental technical concepts.
• Provide service monitoring, assurance and reliability to meet MSAs and SLAs.
• Identify and execute processes and procedures and escalate as needed to resolve undocumented or complex issues.

WHAT YOU'LL BRING TO SPECTRUM ENTERPRISE

Required Qualifications

• Education: Associate degree in a related field or equivalent experience.
• Technical skills: Understanding of Cisco-based commands; Familiar with high-speed data, Video, VOD, switch, LAN, WAN, OSI, model and routing protocols, including BGP, OSPF, RIP, EiGRP and IGRP; Knowledge of MSO, telecommunications technologies, HFC, CPE, DNS, DHCP email and management systems, such as CISCO CTM and CTC, AlcaltelSAM and NetAnalyst; Monitoring or provisioning in engineering or technical operations, optical, TDM, Ethernet, MPLS and IP routing; Ability to use web portals, diagnostic tools, inventory tools, such as Granite and Nakina, monitoring tools, like Netcool, Big Brother, HP Openview and Unified, ticketing systems, such as Remedy and XMatter and MSO billing systems, like ICOMS and CSG; Experience with Microsoft Office.
• Skills: Analytical, organizational, time management and interpersonal English communication
• Abilities: Ability to read and follow documented processes and procedures.

Preferred Qualifications

• Two or more years of event management experience.
• Cisco or Juniper certification or equivalent.
• Cell tower back-haul or commercial experience.

SPECTRUM ENTERPRISE CONNECTS YOU TO MORE

• Embracing Diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
• Learning Culture: Company support in obtaining technical certifications.
• Dynamic Growth: Paid training and clearly defined paths to advance within the company.
• Total Rewards: Comprehensive benefits that encourage a work-life balance .

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ENO101 2024-33796 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.