Description
Lead Technical Content Writer

Cognizant Digital Engineering practice is looking to hire a motivated and energetic Lead Content (Technical) Writer.

Cognizant Digital Practice helps clients reinvent products, experiences, and business models to create new value, differentiation, and drive revenue in the digital economy.We take an Experience centered approachwhich uses human insights to take ideas from vision to outcome and building end to end experience led solutions that enables brands to transform their customer and employee experiences using design, marketing, and commerce capabilities.

Location: Newark, CA (Remote Opportunities Available, but Pacific Time zone is preferred. Candidates will be expected to work West Coast business hours).

Day-To-Day Responsibilities:

Assessment and Planning:

Attend release planning sessions and develop Content Plan in jira to track required content updates.

Attend daily scrums and to stay informed about dev progress.

Content Development:

Update existing content to describe new features.

Add new content to describe new functionality and workflows.

Use MadCap Flare for content creation and management, adhering to best practices for technical documentation. Maintain all files in Github.

Content Review:

Using Slack and Jira, collaborate with subject matter experts (SMEs) and stakeholders for content review and validation.

Incorporate feedback and make necessary adjustments to documentation. Ensure all documentation is clear, concise, and technically accurate.

Review all content with the hiring manager.

Publication:

Generate the pdf documents needed for each release, including but not limited to What's Coming, What's New, User Guide, HD Model Best Practices, Highlights, HD Modeling Methodology, and publish on Support Center.

Generate html-based help center for each release and publish on web server.

Publicize the release on internal channels.

Create WalkMe components to support the release:

Create new WalkMe shoutout to announce new release.

Create new WalkMe walk-through to point out new features.

Add new WalkMe smart tips as needed in the application.

Key Qualifications:

4-8 years Proven experience in technical writing, specifically in the creation and management of technical documentation.

4+ years experience using MadCap Flare.

Knowledge of file management in Github.

Knowledge of Jira and the Agile development process.

Experience with WalkMe for creating interactive tutorials is preferred but not mandatory.

Excellent communication skills, with the ability to collaborate effectively with SMEs and stakeholders.

Ability to work independently, manage time effectively, and meet project deadlines.

Salary and Other Compensation :

Applications will be accepted until 5/31/24.

The annual salary for this position is between $84,000 - $135,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's cost of living adjustment, discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: Benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Why Choose Cognizant?

It takes a lot to succeed in today's fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core.

Our associates enjoy robust benefits and training opportunities from our industry recognized, award winning Academy team. You will have access to hundreds of technical trainings to keep your skillsets fresh and have opportunities to obtain certifications on the latest technologies.

If you're comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you!

About Cognizant

Cognizant is an equal opportunity employer provider and committed to creating a diverse environment. Headquartered in the U.S, Cognizant is a member of the S&P-500, Nasdaq-100, Fortune 200, and recently ranked as the #1 Fastest Growing "All Star" by Fortune Magazine. Cognizant demonstrates a highly flexible business model, a detailed global delivery network, and deep domain expertise to deliver to a long list of outstanding companies that are leaders in their own space.

Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Apply today!

Qualifications
Technical Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

ServiceNow Knowledge Mgmt

PL1

Desired

2

Systems & Tech Documentation

PL2

Desired

3

KnowledgeBase Article Creation

PL3

Desired

4

Heretto CCMS

PL1

Desired

5

Zoomin software

PL1

Desired

6

Atlassian Confluence

PL3

Desired

7

Knowledge Management Strategy

PL2

Desired

8

Technical Writing

PL3

Required

9

Project Scope Management

PL2

Desired

10

Project Risk Management

PL2

Desired

11

Project Cost & Budget Mgmt

PL2

Desired

12

Program - Execution

PL1

Desired

13

Project Stakeholder Management

PL2

Desired

14

Oxygen XML Editor

PL2

Desired

15

API Documentation

PL2

Desired

16

ProMap

PL3

Desired

17

Content Strategy

PL2

Desired

18

DITA

PL2

Desired

19

Arbortext

PL3

Desired

20

MadCap Flare

PL3

Desired

21

MS Office

PL3

Desired

22

Adobe Framemaker

PL3

Desired

23

Adobe Robohelp

PL3

Desired

24

MS Visio

PL3

Desired

* Proficiency Legends

Proficiency Level

Generic Reference

PL1

The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2

The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3

The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4

The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.