Description
Cognizant (NASDAQ: CTSH) is a leading provider IT and BPO services, providing strategic initiatives to a variety of global clients. The Mapping Data Analyst is a domain expert in data mining and analysis, and dashboard or report generation dedicated to improving operational efficiency, accuracy and consistency. The Technical Writer will write workflow documents and presentations to meet the need of our partners.

Qualifications and Experience

• 3-5+ years of experience in Technical writing/similar functions
• Minimum Qualification - Graduation (preferably BE /B Tech )
• Strong command of spoken and written English language, grammar and advanced editorial skills
• Excellent written, communication and research skills and a strong attention to detail as demonstrated through writing samples
• Ability to independently scope out and prioritize multiple projects
• Be able to understand different processes and differentiate between them
• Working knowledge of G Suite
• Proven ability to meet deadlines and produce high-quality, technically-accurate, concise and detailed content, with attention to detail

Responsibilities

• Write high-quality, user-friendly workflow documents and presentations that meet the needs of the target audience: operators, policy, training and engineering teams.
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Liaise with SMEs, trainers and clients to gather all the policy related inputs and create/put them in a properly structured document.
• Establish an understand of the process and tools used to be in a position to translate the requirements clearly into a workflow document/presentation
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Convert text into drawings, diagrams, and charts to increase users' understanding as applicable
• Participate and contribute to documentation development activities from estimation, planning, scheduling through publishing
• Analyze existing and new content, focusing on opportunities for enhancing user experience and readability
• Ability to work through requests for edit and creation of documents on high priority
• Edit and proof-read documents written by SMEs

Salary and Other Compensation:

The annual salary for this position is $100,000-$105,000, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Qualifications
Technical Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

Speaking English

PL4

Required

2

Customer Service

PL4

Required

Domain Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

After Sales & Service (Tech)

NA

Desired

* Proficiency Legends

Proficiency Level

Generic Reference

PL1

The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2

The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3

The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4

The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.