Position Summary:
Provides exceptional guest service while providing massages and body treatment services to guests according to the Spa standards and procedures. Must have a current and valid license to practice massage therapy.

Primary Responsibilities/Essential Functions:

Provides consistent professional massage modalities and body treatments in accordance with spa protocols and accepted certification practices to male and female guests. Develops an appropriate treatment plan based on the guest's needs and requests. Does not provide medical advice.

Provides the highest level of customer satisfaction by listening and understanding guests' needs and desires. Maintains and expands the patronage of spa and salon by actively promoting/upselling additional treatments, services and retail products. Maintains knowledge of other services and amenities of the property. Explains features and benefits of spa products, treatments and services to guests. Provides answers to pre-treatment and post-treatment questions.

Manages time efficiently to maintain tight schedule, prepare for guests and execute all treatments. Monitors schedule to minimize delays.

Demonstrates respect, sensitivity and concern for guests' needs in a professional manner. Maintains strict confidentiality according to department procedures and guidelines. Follows proper draping procedures and Blood Borne pathogen procedures at all times.

Complies with room set up and sanitation procedures, inventory and linens guidelines. Assists in maintaining cleanliness and restocking of all treatment rooms.

Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

Hotel Viata is an equal employment opportunity employer. M/F/V/D