Member Service Representatives
Charlotte, North Carolina
Employer: YMCA
Industry:
Salary: Competitive
Job type: Full-Time
Do you enjoy working with people in customer service & sales? As an Employee you will receive a FREE Y Memberhsip and discounts on programs!
Job Description
The Member Service Representative needs to be courteous, approachable and non-intimidating. He/ she should treat members as good friends or family members and always maintain a positive attitude.
Qualifications
Requirements:
Physical Requirements:
Essential Functions
Ymca Careers
Similar Positions
Membership Director
YMCA of the Hammond Area Inc.
Member Engagement Representative
Skagit Valley Family YMCA
Membership Director
James P. Gills Family Branch YMCA
Job Description
The Member Service Representative needs to be courteous, approachable and non-intimidating. He/ she should treat members as good friends or family members and always maintain a positive attitude.
Qualifications
Requirements:
- Must have reading and math skills.
- Must possess computer skills, phone skills, sales, one on one and group interaction abilities, and accountability with money.
- Must be a team player and have some problem/conflict-solving ability.
Physical Requirements:
- Walking
- Sitting
- Climbing (stairs)
- Crouching
- Stooping
- Standing
- Kneeling
- Lifting (20 lbs)
- Carrying (20 lbs.)
- Pushing (20lbs)
- Pulling (20 lbs)
Essential Functions
- Handle all inquiries and situations at the Member Service Desk.
- Be sensitive to member needs and maintain a customer-friendly demeanor at all times.
- Membership Tours and Sales.
- Know all information pertaining to YMCA programs and events.
- Register members and non-members for various programs offered each session.
- Answer phones politely and efficiently.
- Work weekends as assigned.
- Manage money and complete daily edit at the end of each shift.
- Maintain a proper dress code at all times.
- Attend Member Service Meetings as scheduled.
- Be punctual for all scheduled shifts and meetings.
- Maintain a neat and orderly work environment at all times.
- Maintain positive relations with other staff members.
- Respect and abide by Manager or Shift Leader direction/instruction.
- Obtain and maintain current CPR & AED Certification (re-certification available).
- Assist members in the location and record keeping of lost property.
- Ensure that supplies and schedules are available at all times.
- Be responsible for equipment rental.
- Adhere to all quality standards as put forth by the Metro Quality Dept (including Q-checks and Service Evaluations).
- When possible assist other Directors and departments.
- Work on member service projects as needed.
Ymca Careers
Similar Positions
Membership Director
YMCA of the Hammond Area Inc.
Member Engagement Representative
Skagit Valley Family YMCA
Membership Director
James P. Gills Family Branch YMCA
Created: 2024-05-12
Reference: 18166
Country: United States
State: North Carolina
City: Charlotte
ZIP: 28269
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