Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the #1 hospital in Dallas-Fort Worth for the fifth consecutive year, we invite you to continue your healthcare career with us at William P. Clements Jr. University Hospital. You'll discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles.

Summary

The overnight Patient Services Representatives allow access and greet patients,\ntheir families and guests, in building lobbies or other patient care areas; provides escorts and\nwheelchair assistance, ensuring patient comfort and safety at all times. Answers phones, respond to\nrequests & providing appropriate information as required.

Experience and Education

• High school graduation or GED
• Six (6) months customer service experience required.
• Incumbent must obtain CPR certification within 90 days of employment. CPR certification must be current for duration of employment.

Job Duties

1. Provides a welcoming presence at all entrances. Greets patients, their families and guests, in building lobbies or other patient care areas; provides escorts and wheelchair assistance, ensuring patient comfort and safety at all times.
2. Seeks to understand the needs of the internal and external customers; meeting and exceeding those needs. Serves as a liaison between patients, their families, friends and our medical staff. Performs other duties as required to provide fast and friendly genuine hospitality.
3. Responds to patients inquiries for information in person and over the telephone providing information regarding health care services; provides directions to various facilities and services (restrooms, dining, etc.).
4. Keeps current on UT Southwestern Campus information in order to answer phones, respond to requests & providing appropriate information as required. Respectfully interacts with emotionally ill patients and family members.
5. Works with Lead Patient Services Representatives to solve specific problems either on a one to one basis or in groups. Provides assistance to Lead Patient Services Representative to ensure successful business operations.
6. Demonstrates attention to detail, maintains confidentiality, demonstrates accuracy and thoroughness, follows policies and procedures, follows instructions, responds to leadership direction and arrives to work, meetings and appointments on time.
7. Provides assistance with electronic and in person patient check in located at the applicable Guest and Patient Services desks across campus.
8. Communicates changes effectively, prepares and supports those affected by change, monitors transition and evaluates results and applies feedback to improve performance.
9. Listens, apologizes, finds a solution and follows through when resolving guest problems.
10. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
11. Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients b) Directly interacting with or caring for human subject research participants.
12. Performs other duties as assigned.

Compliance with the COVID-19 vaccine mandate enforced by the Centers for Medicare and Medicaid (CMS) is a requirement for this position. Federal law requires individuals holding this position to be fully vaccinated or have an approved exemption for certain medical, disability, or religious reasons. Individuals who do not meet CMS vaccination requirements are not eligible and should not apply for this position but are encouraged to apply for other non-healthcare positions at UT Southwestern for which they qualify.

For COVID-19 vaccine information, applicants should visit https://www.utsouthwestern.edu/covid-19/work-on-campus/

To learn more about the benefits UT Southwestern offers, visit https://www.utsouthwestern.edu/employees/hr-resources/

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information
Salary

Salary Negotiable

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status