Service Appointment Team Lead
Irving, Texas
Employer: AutoNation
Industry: Service
Salary: Competitive
Job type: Full-Time
BDC Dallas
Position Overview
The Service Appointment Team Lead reports to the Service Appointment Manager and is responsible for overseeing, providing support and motivating a team of Service Appointment Coordinators in a high volume call center environment, servicing inbound/outbound calls for multiple AutoNation dealership locations in order to provide a great customer experience.
Who would I interact with?
This position interacts with the Service Appointment Center Manager, Service Appointment Coordinators, Service Advisors, Service Managers, and customers.
What are the day-to-day responsibilities?
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with \"DRVPNK\" and \"What Drives You, Drives Us.\" AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
Benefits
Click here to learn more about our Benefits.
Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.
Position Overview
The Service Appointment Team Lead reports to the Service Appointment Manager and is responsible for overseeing, providing support and motivating a team of Service Appointment Coordinators in a high volume call center environment, servicing inbound/outbound calls for multiple AutoNation dealership locations in order to provide a great customer experience.
Who would I interact with?
This position interacts with the Service Appointment Center Manager, Service Appointment Coordinators, Service Advisors, Service Managers, and customers.
What are the day-to-day responsibilities?
- Establishes relationships with customers, Service Managers, and Service Advisors.
- Assigns outbound task to Service Appointment Coordinators.
- Ensure customers' expectations are being met throughout the process.
- Consistently strive to improve and understand all organization services, product knowledge skills, phone and conduct training as necessary.
- Provide for and facilitate the recruiting, selection, on boarding and training of associates; planning/scheduling/assigning, monitoring and appraising job results and associate performance; and the coaching, counseling and disciplining of associates so as to develop and retain a qualified workforce.
- Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
- Adheres to all company policies, procedures, and safety standards.
- Must meet company's requirements for employment.
- High school diploma or equivalent.
- Previous call center experience required.
- Previous management experience preferably in a high call volume environment.
- Extensive customer service, sales, or telemarketing experience.
- Excellent communication and interpersonal skills.
- Ability to read and comprehend instructions and effectively communicate information.
- Professional personal appearance.
- Advanced personal computer with the ability to manage multiple applications at once, and Microsoft Office skills including Teams.
- Demonstrated ability to multi-task and excellent organizational skills.
- Normal office environment.
- Prolonged periods of sitting.
- Prolonged periods of personal computer usage and data entry.
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with \"DRVPNK\" and \"What Drives You, Drives Us.\" AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
Benefits
Click here to learn more about our Benefits.
Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.
Created: 2024-05-18
Reference: 213164
Country: United States
State: Texas
City: Irving
ZIP: 75063
Similar jobs:
-
Team Lead-FC
9299-Basin Engine & Pump, 9299-Basin Engine & Pump in Midland, Texas -
(USA) Member Team Lead
Sam's Club in STAFFORD MEADOWS, Texas💸 $20.00 - $28.00 per hour -
Part Time Team Lead - Outlet Without Rate
Clarks in Round Rock, Texas -
Loan Processor Team Lead
DR Horton in Fort Worth, Texas -
Clinical Team Lead ~ MCOT Rapid Response
The Harris Center for Mental Health and IDD in Houston, Texas -
Retail Merchandiser Team Lead
Advantage Sales and Marketing in Cameron, Texas -
Part Time Team Lead - Outlet Without Rate
Clarks in Katy, Texas -
Comptroller - CAPPS Financials System Support Team Lead
CAPPS in Austin, Texas -
Team Lead Vacation Sales Ambassador
Hilton Grand Vacations in San Antonio, Texas💸 $80000 - $130000 per year -
Customer Service Representative Team Lead - National Remote
UnitedHealth Group in Dallas, Texas💸 $19.47 - $38.08 per hour -
Part Time Demo Team Lead in Walmart
Advantage Sales and Marketing in Prosper, Texas💸 $18.00 per hour -
Part Time Demo Team Lead in Walmart
Advantage Sales and Marketing in Baytown, Texas💸 $16.75 per hour -
Retail Merchandiser Team Lead
Advantage Sales and Marketing in Kirby, Texas -
Power Delivery Project Manager/Team Lead
HDR in Houston, Texas -
(USA) Member Team Lead
Sam's Club in SAN MARCOS, Texas💸 $19.00 - $27.00 per hour -
(USA) Member Team Lead
Sam's Club in NORTH RICHLAND HILLS, Texas💸 $20.00 - $28.00 per hour -
Team Lead, Market Operations
Carvana in Austin, Texas -
Part Time Demo Team Lead in Walmart
Advantage Sales and Marketing in Midlothian, Texas💸 $18.00 per hour -
Team Lead Point of Sale Marketing
Hilton Grand Vacations in Dallas, Texas💸 $80000 per year -
Part Time Demo Team Lead in Walmart
Advantage Sales and Marketing in Spring Branch, Texas💸 $16.75 per hour