Specialist - Debit Card Fraud Services I
The Woodlands, Texas
Employer: Woodforest National Bank
Industry: Operations
Salary: Competitive
Job type: Full-Time
Take the next step toward your new career today!
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
The Specialist, Debit Card Fraud Services I - is responsible for providing administrative and customer service support in the minimization, prevention, and mitigation of bank losses due to fraudulent Debit Card activity. This includes monitoring and researching suspicious activity, processing card cancellations, reissues, account holds and releases.
Key Responsibilities:
• Reviews fraud trends and complete common point of purchase analysis; makes recommendations to management for new or updates to existing rules, models, and profiles.
• Processes debit card cancellations and reissue requests; work with third party applications; updates card status in related systems and tracks card orders.
• Provides customer service support to branch personnel, customers, and customer experience center, assisting with questions and issues resolution.
• Processing debit card dispute claims initiated by customers.
• Review fraud trends and complete common point of purchase analysist and make recommendations to management for card reissues.
Competencies Required:
• Solid technology and internet searching skills, including proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint), and ability to navigate financial software applications.
• Working knowledge of banking operations, fraudulent investigations, and regulations that relate to overdrawn funds and general risk management including a good understanding of Regulation E.
• Ability to work flexible hours; demonstrated good attendance and punctuality.
• Excellent organizational and data entry skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast-paced, high-volume environment.
• Demonstrated ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
• Outstanding listening and communications skills, both written and verbal.
• Effective problem-solving abilities and strong analytical skills.
Qualifications:
Minimum Qualifications/Experience:
• 2+ years of financial operations or banking related experience required.
• 6+ months of fraud, risk, or investigations experience in banking or financial services industry preferred.
Formal Education & Certification:
• High School Diploma or equivalent required.
• Associates' or Bachelor's degree in Risk Management, Business, Finance, or a related field preferred.
Work Status:
• Full-Time
Supervisory Responsibility:
• None.
Travel:
• 0% travel expected.
Working Conditions:
• Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
The Specialist, Debit Card Fraud Services I - is responsible for providing administrative and customer service support in the minimization, prevention, and mitigation of bank losses due to fraudulent Debit Card activity. This includes monitoring and researching suspicious activity, processing card cancellations, reissues, account holds and releases.
Key Responsibilities:
• Reviews fraud trends and complete common point of purchase analysis; makes recommendations to management for new or updates to existing rules, models, and profiles.
• Processes debit card cancellations and reissue requests; work with third party applications; updates card status in related systems and tracks card orders.
• Provides customer service support to branch personnel, customers, and customer experience center, assisting with questions and issues resolution.
• Processing debit card dispute claims initiated by customers.
• Review fraud trends and complete common point of purchase analysist and make recommendations to management for card reissues.
Competencies Required:
• Solid technology and internet searching skills, including proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint), and ability to navigate financial software applications.
• Working knowledge of banking operations, fraudulent investigations, and regulations that relate to overdrawn funds and general risk management including a good understanding of Regulation E.
• Ability to work flexible hours; demonstrated good attendance and punctuality.
• Excellent organizational and data entry skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast-paced, high-volume environment.
• Demonstrated ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
• Outstanding listening and communications skills, both written and verbal.
• Effective problem-solving abilities and strong analytical skills.
Qualifications:
Minimum Qualifications/Experience:
• 2+ years of financial operations or banking related experience required.
• 6+ months of fraud, risk, or investigations experience in banking or financial services industry preferred.
Formal Education & Certification:
• High School Diploma or equivalent required.
• Associates' or Bachelor's degree in Risk Management, Business, Finance, or a related field preferred.
Work Status:
• Full-Time
Supervisory Responsibility:
• None.
Travel:
• 0% travel expected.
Working Conditions:
• Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
Created: 2024-05-14
Reference: 061867
Country: United States
State: Texas
City: The Woodlands
ZIP: 77380
Similar jobs:
-
Store Protection Specialist
Ross Stores in Austin, Texas -
Regional Technical Service Specialist
ittxylem in Carrollton, Texas💸 $75000 - $85000 per year -
Medical Administrative Specialist
Veterans Health Administration in Houston, Texas -
QUALITY ASSURANCE SPECIALIST (AIRCRAFT)
Air Education and Training Command in Sheppard AFB, Texas -
To Go Specialist
Cheddar’s Scratch Kitchen in Mcallen, Texas -
Project Planning & Scheduling Specialist II
AECOM Technology Corporation in Austin, Texas💸 $80756.00 per year -
Data Entry Specialist - Healthcare
Buchanan Technologies in Temple, Texas -
Senior Simulation Operations Specialist
Baylor College of Medicine in Texas Medical Center, Texas💸 $60995 - $70733 per year -
To Go Specialist
Cheddar’s Scratch Kitchen in Fort Worth, Texas -
Public Information Specialist Senior
City of Austin in Austin, Texas -
Production Resource Specialist
Lockton, Inc. in Houston, Texas -
Specialist Loss Prevention
Ashley Furniture Industries in Mesquite, Texas -
Supervisory Intelligence Research Specialist
Drug Enforcement Administration in El Paso, Texas -
Insurance Specialist II - Revenue Cycle
UT Southwestern Medical Center in Dallas, Texas -
Media Specialist
Dallas Independent School District in Dallas, Texas -
Licensed Specialist in School Psychology LSSP (2024-2025 School Year)
Conroe Independent School District in Conroe, Texas💸 $72914 per year -
Retention Specialist
Altice USA in Tyler, Texas -
Security Specialist - Full Time
Security Industry Specialists in Dallas, Texas💸 $19 per hour -
SUPERVISORY INSTRUCTIONAL SYSTEMS SPECIALIST
Air Education and Training Command in Sheppard AFB, Texas -
Senior Quality Ops Specialist NDT (Amarillo, TX)
Textron in Amarillo, Texas