About the Team

The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient and timely way. Their goal is to improve each step within the process, so we have the right product at the right place at the right time for our pet parents.



About the Location

Hybrid Position:

This position may be considered Hybrid based on PetSmart's FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.

About the Job

SUMMARY

The Senior International Compliance Manager oversees the daily operations and strategic development of the international compliance function. This role ensures the company's adherence to all import/export regulations set forth by Customs and Partner Government Agencies across various regions, such as the US, Canada, Puerto Rico, and other pertinent countries, aligning with the company's growth initiatives. Additionally, the role involves procuring and managing relationships with Managed Service Providers, Customs Brokers, establishing effective partnerships with Government officials, and fostering collaboration across internal departments including Transportation, Distribution, Replenishment, Vendor Management, Finance, Legal, Merchandising, and Global Sourcing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Regulatory Compliance - Ensure full compliance with all US & Canadian Customs and PGA import/export regulations, including vendor shipping documentation, HTS codes, country of origin, valuation, recordkeeping, permits, and duty preference programs. Identify risks and implement processes to minimize compliance risk to the company. Monitor regulatory changes and implement necessary company processes to meet evolving requirements.

• New Capability Development - Lead the assessment, development, and implementation of new capabilities, with a focus on initiatives such as First Sale for Export and Free Trade Zones (FTZs). Collaborate with internal stakeholders to understand business requirements and regulatory constraints, and work with external partners to establish processes and procedures that ensure compliance while maximizing operational efficiency

• Team Leadership - Act as a team leader overseeing US & Canadian Customs and PGA compliance activities, providing expertise on complex import/export compliance matters, and engaging with Customs and PGA officers on critical issues.

• Risk Assessment and Feasibility - Evaluate the risk and feasibility of import/export compliance for new product lines, sourcing locations, and export markets. Provide recommendations to the Global Sourcing Office based on thorough assessments and analysis. Collaborate with the company's Legal counsel on significant compliance matters and develop Legal correspondence with Customs.

• Managed Services Partnership - Collaborate with a managed services provider to establish lines of service including duty drawback, post-entry review, broker management, and solicitation for Free Trade Agreements (FTAs). Coordinate closely with the provider to ensure alignment with company objectives and regulatory requirements, optimizing the utilization of these services to enhance compliance and operational effectiveness.

• Communication and Relationship Building - Foster communication and build relationships across the company's departments, vendors, and service providers. Maintain positive rapport with US & Canadian Customs and PGA officials and develop a comprehensive Compliance training program for various company departments.

EDUCATION and/or EXPERIENCE

Bachelor's degree required from a four-year college or university in Business Administration, International Relations, or related field, and four to six years of experience in international trade compliance or related field. Customs Brokerage License strongly preferred.

SCOPE OF RESPONSIBILITY

The job focus is 60% International Compliance Operations and 40% strategic development projects. The role requires advanced knowledge of international trade regulations and practices. Performs work that is frequently complex and requires moderate responsibility. Has some latitude for unreviewed action or decision.

MAJOR CHALLENGES

This position requires a self-driven individual with strong multi-tasking capability and advanced analytical skills. Innovative thinking is critical to identify long-term success. Managing and prioritizing multiple projects simultaneously is crucial, along with the ability to articulate problems and solutions to all levels of the organization.

TECHNICAL SKILLS

• Advanced knowledge of international trade regulations and practices.
• Strong analytical skills with proficiency in Excel.
• Familiarity with Access, SQL, or similar query type software.
• Excellent communication and interpersonal skills.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands and work environment are characteristic of those found in a typical office environment. Reasonable accommodations may be made to enable those with disabilities to perform essential functions.



About the Culture

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they're core to PetSmart's success.

Not sure if you meet 100% of the position requirements and whether you should apply? We'd still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• "Top Dog" gym with equipment, fitness classes, massage therapists and personal trainers
• "Sit & Stay" Café serving fresh breakfast and lunch options
• On-site coffee bar
• "Lil' Paws" learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

Responsibilities

SUMMARY

The Senior International Compliance Manager oversees the daily operations and strategic development of the international compliance function. This role ensures the company's adherence to all import/export regulations set forth by Customs and Partner Government Agencies across various regions, such as the US, Canada, Puerto Rico, and other pertinent countries, aligning with the company's growth initiatives. Additionally, the role involves procuring and managing relationships with Managed Service Providers, Customs Brokers, establishing effective partnerships with Government officials, and fostering collaboration across internal departments including Transportation, Distribution, Replenishment, Vendor Management, Finance, Legal, Merchandising, and Global Sourcing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Regulatory Compliance - Ensure full compliance with all US & Canadian Customs and PGA import/export regulations, including vendor shipping documentation, HTS codes, country of origin, valuation, recordkeeping, permits, and duty preference programs. Identify risks and implement processes to minimize compliance risk to the company. Monitor regulatory changes and implement necessary company processes to meet evolving requirements.

• New Capability Development - Lead the assessment, development, and implementation of new capabilities, with a focus on initiatives such as First Sale for Export and Free Trade Zones (FTZs). Collaborate with internal stakeholders to understand business requirements and regulatory constraints, and work with external partners to establish processes and procedures that ensure compliance while maximizing operational efficiency

• Team Leadership - Act as a team leader overseeing US & Canadian Customs and PGA compliance activities, providing expertise on complex import/export compliance matters, and engaging with Customs and PGA officers on critical issues.

• Risk Assessment and Feasibility - Evaluate the risk and feasibility of import/export compliance for new product lines, sourcing locations, and export markets. Provide recommendations to the Global Sourcing Office based on thorough assessments and analysis. Collaborate with the company's Legal counsel on significant compliance matters and develop Legal correspondence with Customs.

• Managed Services Partnership - Collaborate with a managed services provider to establish lines of service including duty drawback, post-entry review, broker management, and solicitation for Free Trade Agreements (FTAs). Coordinate closely with the provider to ensure alignment with company objectives and regulatory requirements, optimizing the utilization of these services to enhance compliance and operational effectiveness.

• Communication and Relationship Building - Foster communication and build relationships across the company's departments, vendors, and service providers. Maintain positive rapport with US & Canadian Customs and PGA officials and develop a comprehensive Compliance training program for various company departments.

EDUCATION and/or EXPERIENCE

Bachelor's degree required from a four-year college or university in Business Administration, International Relations, or related field, and four to six years of experience in international trade compliance or related field. Customs Brokerage License strongly preferred.

SCOPE OF RESPONSIBILITY

The job focus is 60% International Compliance Operations and 40% strategic development projects. The role requires advanced knowledge of international trade regulations and practices. Performs work that is frequently complex and requires moderate responsibility. Has some latitude for unreviewed action or decision.

MAJOR CHALLENGES

This position requires a self-driven individual with strong multi-tasking capability and advanced analytical skills. Innovative thinking is critical to identify long-term success. Managing and prioritizing multiple projects simultaneously is crucial, along with the ability to articulate problems and solutions to all levels of the organization.

TECHNICAL SKILLS

• Advanced knowledge of international trade regulations and practices.
• Strong analytical skills with proficiency in Excel.
• Familiarity with Access, SQL, or similar query type software.
• Excellent communication and interpersonal skills.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands and work environment are characteristic of those found in a typical office environment. Reasonable accommodations may be made to enable those with disabilities to perform essential functions.

Qualifications

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they're core to PetSmart's success.

Not sure if you meet 100% of the position requirements and whether you should apply? We'd still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• "Top Dog" gym with equipment, fitness classes, massage therapists and personal trainers
• "Sit & Stay" Café serving fresh breakfast and lunch options
• On-site coffee bar
• "Lil' Paws" learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

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