The Global Services Staff Assistant will perform administrative and secretarial responsibilities to support the manager and other staff members in a challenging and fast-paced work environment. The Staff Assistant will also perform duties of a confidential nature and work under general guidance and supervision. Responsibilities encompass managing incoming calls, correspondence, and visitors, arranging travel and meetings, as well as preparing necessary documents, reports, and correspondence as required.

Qualifications:
Minimum Education
High School Diploma or GED (Required)
College Degree (Preferred)

Minimum Work Experience
4 years of relevant administrative/clerical experience, preferably in a dynamic and fast-paced setting. The candidate should showcase experience in analyzing and interpreting data, generating reports, ensuring adherence to policies/procedures, monitoring budgets and timelines, coordinating meeting schedules, and effectively organizing files and correspondence.

Required Skills/Knowledge
Arabic Language Skills
Bilingual Arabic and English.

Functional Accountabilities:

Administrative and Secretarial

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Responsible for scheduling appointments and arranging meetings, conferences and travel. Ensures the manager's knowledge of schedule 24 hours in advance. May assist in creating meeting agenda and taking minutes .

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Organizes and maintains correspondence, files and records in accordance with internal procedure s

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Follows up on pending matters under the manager's direction and supervision, providing feedback in a timely manner .

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May assist in coordinating the workflow within the manager's scope of oversight. Initiates follow-up action as needed .

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May assist in researching information requests under the manager's guidance and supervision. May assemble relevant data and compiles information as directed .

Communications

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Serves as a liaison to other managers and staff members, internal/external customers.

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Communicates and/or coordinates the manager's instructions and desires with various individuals and/or departments/divisions. Furnishes and obtains information from others as needed.

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Receives and screens calls, correspondence, and/or visitors for the manager and other staff members.

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Answers routine inquiries and refers more complex requests to appropriate staff member.

Office Technology

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Drafts and types routine letters and memos from specific instructions.

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Utilizes various software and/or learns new computer applications to meet unique work needs and improve productivity.

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May serve as a resource to others on a variety of subjects including office equipment, software applications, and information processing procedures.

Project Coordination

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May prioritize and coordinate project(s), and follows through on issues in a timely manner under the guidance of the manager.

Organizational Accountabilities Staff

Organizational Commitment/Identification

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Partner in the mission and upholds the core principles of the organization

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Committed to diversity and recognizes value of cultural/ ethnic differences

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Demonstrate personal and professional integrity

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Maintain confidentiality at all times

Customer Service

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Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

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Demonstrate collaborative and respectful behavior

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Partner with all team members to achieve goals

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Receptive to others' ideas and opinions

Performance Improvement/Problem Solving:

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Contribute to a positive work environment

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Demonstrate flexibility and willingness to change

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Identify opportunities to improve clinical and administrative processes

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Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

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Use resources efficiently

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Search for less costly ways of doing things

Safety

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Speak up when team members appear to exhibit unsafe behavior or performance

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Continuously validate and verify information needed for decision making or documentation

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Stop in the face of uncertainty and takes time to resolve the situation

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Demonstrate accurate, clear and timely verbal and written communication

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Actively promote safety for patients, families, visitors and co-workers

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Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance