Job Description

Do you have a passion for public service and enjoy making a difference? Don't miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply now if you're looking for a rewarding career in public service. We regulate the insurance industry, administer the Texas workers' compensation system, and educate and protect consumers.

You'll love the benefits of working at TDI:

• Flexible work schedules.

• Hybrid work schedule, if applicable.

• Work-life-balance.

• 96 hours of accrued vacation a year.

• 96 hours of accrued sick leave a year.

• 20+ holidays every year.

• Career advancement opportunities.

• Free parking.

• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).

Working at TDI offers many benefits. TDI is a qualifying organization for the Federal Public Service Loan Forgiveness Program. TDI also offers a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas. TDI is located at the Barbara Jordan Building at 1601 Congress Ave in Austin. The innovative structure is part of the state's Capitol Complex project.

Before you apply:

Learn about our selection process, our military employment preference, and licensing and credential requirements.

Insurance Specialist II

This position performs review and processing of agent licensing applications and forms. Position requires critical thinking when reviewing and analyzing agent licensing applications to determine eligibility for licensure by applying policies, rules, and statutes. Will work under production environment with specific goals and receive moderate supervision with limited latitude for the use of initiative and independent judgment.

This position:

• Process license applications: review to determine compliance with applicable policies, rules and statutes and maintain filings according to applicable policies and procedures.

• Effectively communicate to team members and other TDI staff. Provide clear communication to applicants, through email and phone calls, the status of their submitted application and provide instruction on resolving missing information.

• Data entry of license applications and license update forms into the database.

• Cross-trains and assists other teams as needed.

• Performs other duties as assigned.



Qualifications:

This position requires:

• 60 college hours

• One year experience in insurance work.

• Experience and education may be substituted for one another on a year-for-year basis.

Additional job details:

This position requires regular work attendance. The position may be eligible for a hybrid work schedule. If eligible, the employee must have a secure, dedicated workspace with reliable broadband internet service. The ideal candidate must be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

Preferences for this position include:

General knowledge of Agent and Adjuster Licensing's processes and procedures.

This position requires demonstrated knowledge of:

• PC software, general office procedures.

• Accurately entering data into database systems.

• Critical thinking - problem solving, decision making, analyze data.

This position requires demonstrated skill in:

• Problem solving and critical thinking.

• Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.

• Using personal computers sufficient to enter and extract data from related systems and programs, such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.

• Filing accurately and rapidly.

This position requires the demonstrated ability to:

• Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.

• Maintain the confidentiality of sensitive information.

• Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.

• Manage workload and priorities to meet necessary deadlines.

• Work both independently and as a team player.

• Determine compliance with regulatory rules and statutes.

• Read and comprehend forms.

• Draft clear and concise letters.

• Use standard office equipment and software.

• Represent the agency to licensees, consumers, insurance representatives, legislators, and others in a professional and courteous manner.

• Concentrate on tedious and repetitive work.

• Establish effective working relationships with coworkers.

Veterans

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a veteran's preference, you must submit the following documents, as applicable, with your application.

• Copy of the DD-214; member #4.

• Statement of compensation from the Veteran's Administration or

• Copy of the DD1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

No direct military equivalent.

Click or copy and paste the following link into your browser to access Military Crosswalk information:

Military Crosswalk for Occupational Category - Insurance (texas.gov)

How to apply:

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager's name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information.

Submitted through Work in Texas:

Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.