Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities:
- Lead a fullstack team of engineers and collaborate with PM teams to develop large-scale customer service platforms end to end that powers TikTok app and beyond
- Drive the team's goals and technical direction to pursue opportunities in customer service domain.
- Define long-term technical roadmaps and contribute to technical decisions on the team.
- Responsible for building and optimising scalability, reliability and responsiveness of applications, and to deliver compelling end user experience.
- Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.
- Build a team of excellent technical ability, business vision and growth potential, foster a culture of ownership, continuous improvement and self-drive.
- Keep at the forefront of emerging technologies and trends, research and evaluate the latest frontend and backend development frameworks, apply new technologies to drive iterative product improvements.

Qualifications

Qualifications:
- B. Sc or higher degree in Computer Science or related fields from accredited and reputable institutions
- 2+ years of experience managing or tech-leading a software engineering team
- 5+ years of full-stack experience in a software development capacity with solid track records
- Strong communication and teamwork skills
- Experience of driving collaboration across cross functional teams on delivering shared goals
- Experience in developing large-scale consumer-facing applications end to end, with demonstrable expertise in deep optimisation of end user experience, stability & scalability, code modularity and rendering latency
- Experience in leading challenging system design or technical initiatives
- Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, cross browser compatibility and accessibility
- Proficient in at least one of the mainstream backend languages, preferably Java
- Deep understanding of common open source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ.
- Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular
- Good understanding of multi-tier application architecture and protocols, familiarity with product and software development lifecycle process

Ideal Candidate:
1. Strong business acumen and data sensitivity
2. Passionate about software coding/development and building great mobile/web applications
3. Demonstrate the ability to work and thrive in diversified cultures
4. Industry experience in building customer service or related platforms is a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at pdi.accommodations@tiktok.com.