This position provides end users with excellent customer service, service management, incident management, technical troubleshooting, help desk support services, first contact resolution, and escalation. Responsible for tracking and resolving incidents and service requests encompassing a broad range of enterprise systems, including Point of Sale (POS) devices, Back Office System (BOS), Kitchen Display Systems (KDS), PCs, hardware, software, OS, networks, data, voice, facility maintenance, user training, HR systems, Incident Hotline/ Media Hotline, Mobile Application, Xenial support and Online Ordering functionality in addition to Command Center support and escalation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

* Experience in Customer Service and/or Held Desk support preferred

* Experience working in fast paced organization. Experience working with some sort of ticketing system

* Experience and knowledge of dispatch and communicating with customers with inbound calls

* Experience and/or education in Windows OS, service management software, e-mail, voicemail, internet/intranet, cell phones, desktop support, preferred

High school diploma/GED equivalent or equivalent work experience

Nice to Have Skills & Experience
- Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)
- Proficiency in Restaurant technology -- i.e., Point-of-Sale (POS), Back Office System (BOS), Kitchen Display Systems (KDS), LAN/WAN troubleshooting, etc. preferred

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.