Insight Global is looking for a Desktop Support Technician for a premier client in the Memorial City area of Houston, TX. This person will be responsible for answering tickets in a que that will be mostly be software or Skype for business and Windows 10 related. He or she should expect to answer 5 to 10 tickets a day. This person will also handle issues regarding Exchange, Citrix, SCCM and Windows 10.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

3+ years of experience in a Desktop Support role

Experience troubleshooting Windows 10 O/S

Experience troubleshooting Citrix

Experience providing end user support for Skype for business and Exchange

Experience troubleshooting SCCM

Great communication skills

Nice to Have Skills & Experience

IT Certification (Network+, A+)

Experience doing support in an environment using Appsense/Avanti

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.