Summary

The position is located in AHF-400, Benefits Operations Center (BOC). The BOC is a nationwide benefits/retirement center for all FAA employees. The Human Resources Assistant (HRA) answers daily calls and emails averaging 30-50 inquiries per week. The HRA processes retirement/benefits actions, develop and present benefits education information such as New Employee Orientation, Open Season and other topics throughout the year.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.
• Individuals with disabilities
• Military spouses
• Peace Corps & AmeriCorps Vista
• Veterans
• Special authorities
  
  Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.

Clarification from the agency

Open to all US Citizens, as well as 30% or More Disabled and/or Veterans' Recruitment Act, Individuals with Disabilities, and Military Spouses.

Duties

The HR Assistant performs a combination of routine, multiple and varying assignments in support of HR professionals in the Benefits Operations Center under the limited direction of a manager, team leader, or more experienced employee. The HRA assists managers and other employees in day-to-day operations, and may act as a lead for other support staff to coordinate multiple assignments. The incumbent applies experience and advance knowledge of Federal retirement programs and benefits to plan, perform and accomplish administrative assignments for projects/programs. The Assistant has a broad understanding of how retirement/benefits actions and administrative assignments contribute to the Divisions activities and how providing customer service support to the FAA employees is a essential function of the BOC.

Under limited supervision and in support of experienced professionals the incumbent assignments include: Provides technical assistance to employees on information concerning retirement benefits, disability, or other types of employee benefit programs such as FEHB, FEGLI, TSP, BENEFEDS, FSAFEDS, etc. Compiles, tracks, and analyzes employees personnel data; Conducts thorough reviews of employee personnel information/service history, completes deposit/redeposit estimates and retirement estimates. Maintains complete record of work in electronic case management system. Provides written or oral explanations of information requested; Maintains files/records; assists with the coordination of new office policies and systems. Use various automated systems such as FHR (Retirement Calculator), Microsoft Office, Outlook, HR Case Management System, Avaya phone system, etc. Adhere to daily assigned phone schedule in responding to calls from FAA employees nationwide.

Demonstrates considerable independence in planning time, and coordinates only as needed with a manager, team leader, or more experienced employee to prioritize assignments and use assigned resources. Helps others plan and identify resources to accomplish projects/programs/tasks.

Contacts are internal and external. Internal contacts frequently involve managers, employees from more than one organizational unit, major subdivision, and/or LOB/SO to share information, coordinate efforts, and discuss the statuses of assignments. External contacts are with customers and other parties on routine matters that relate to the HR professionals that are being supported.

Established policies/procedures provide guidance for most assignments, but allow some discretion for the employee to select the most appropriate approach(es) or to recommend a new approach(es). The manager or more experienced employee provides instructions when needed and receives recommendation/input from the Assistant to improve work process. Processes federal benefits elections following appropriate regulatory guidelines, including those of an unusually complicated nature, within established timeframes. Provides guidance to lower level support staff members for handling routine problems and issues. Assures completeness of files. Responds to phone/email inquiries, determines nature of request and directs to the appropriate staff member, as needed.

Identifies and informs the managers and/or other employees of problems/issues that require their attention. Work is reviewed periodically through status reports and at completion, to ensure policy compliance and alignment with the requirements of projects and/or work activities. Work activities typically support multiple projects/programs and contribute to the objectives of one or more organizational units and/or major subdivisions.

Requirements

Conditions of Employment

• US Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.

Qualifications

To qualify for this position at the FV-E level: You must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-D, FG/GS-3/6. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience includes: Experience compiling, tracking, and analyzing personnel data, Experience with using an automated system to process personnel actions, Experience with providing customer service support by answering calls and responding to emails.

To qualify for this position at the FV-F level: You must demonstrate in your application that you possess at least 1 year of specialized experience equivalent to the FV-E, (FG/GS-7-8) level. Specialized experience includes: Experience compiling, tracking, and analyzing personnel data, Experience with using an automated system to process personnel actions, Experience with providing customer service support by answering calls and responding to emails.

Qualification requirements must be met by the closing date of this vacancy announcement.

Education

No education substitution for qualifications for this position.

Preview Job Questionnaire

Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements

The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.

This is not a bargaining unit position.

Links to Important Information: Locality Pay , COLA

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  You will be required to provide proof of U.S. Citizenship.
  
  30% or More Disabled Veteran Program: You must submit a DD 214, Certificate of Discharge (Member 4 copy is preferred), and supporting documentation as required by form SF-15 such as an official statement, dated 1991 or later, from the Department of Veterans Affairs or from branch of the Armed Forces certifying to the present existence of the veteran's service-connected disability.
  
  Veterans' Recruitment Appointment: You must submit a DD 214, Certificate of Discharge (Member 4 copy is preferred). Applicants claiming 10-point preference must provide supporting documentation as required by form SF-15 such as, an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the present existence of the veteran's service-connected disability before preference is awarded.
  
  All Veterans: If you are claiming veterans' preference, you must submit either a DD Form 214 Certificate of Release or Discharge from Active Duty (Member 4 Copy or equivalent), or a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions. If you are claiming 10 point preference, you must also submit a completed SF-15, Application for 10-Point Veteran's Preference, and supporting documents outlined on the SF-15. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.
  
  If you are claiming 10 point preference but fail to submit the supporting documents outlined on the SF-15, you will be tentatively assessed as a 5 point preference eligible provided your DD Form 214 reflects that you have the service required to qualify for preference. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.
  
  Veterans currently on active duty claiming veterans' preference: You will be granted tentative preference if you submit a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions and your application shows that you have the required service. Prior to being appointed, you must provide to the Servicing Human Resource Management Office a DD Form 214 documenting discharge/release and showing that the service was honorable or general. If you are on terminal leave, you must provide documentation certifying authorized terminal leave.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
  
  IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.
  
  We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.
  
  Please ensure EACH work history includes ALL of the following information:
  
  • Job Title (include series and grade if Federal Job)
  • Duties (be specific in describing your duties)
  • Employer's name and address
  • Supervisor name and phone number
  • Start and end dates including month and year (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Salary
  
  Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
  
  You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.
  
  Agency contact information
  
  
  
  Kelsey Schmidt
  
  Phone
  
  1 (816) 329-2671
  
  Fax
  
  1 (816) 329-2656
  
  Email
  
  kelsey.r.schmidt@faa.gov
  
  Address
  
  Federal Aviation Administration
  
  ACE Regional HR Services Division
  
  901 Locust Street, Room 402
  
  AHF-C100
  
  Kansas City, MO 64106
  
  US
  
  Next steps
  
  Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
  
  For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
  
  Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
  
  All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Equal Employment Opportunity (EEO) Policy
  • Criminal history inquiries
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

You will be required to provide proof of U.S. Citizenship.

30% or More Disabled Veteran Program: You must submit a DD 214, Certificate of Discharge (Member 4 copy is preferred), and supporting documentation as required by form SF-15 such as an official statement, dated 1991 or later, from the Department of Veterans Affairs or from branch of the Armed Forces certifying to the present existence of the veteran's service-connected disability.

Veterans' Recruitment Appointment: You must submit a DD 214, Certificate of Discharge (Member 4 copy is preferred). Applicants claiming 10-point preference must provide supporting documentation as required by form SF-15 such as, an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the present existence of the veteran's service-connected disability before preference is awarded.

All Veterans: If you are claiming veterans' preference, you must submit either a DD Form 214 Certificate of Release or Discharge from Active Duty (Member 4 Copy or equivalent), or a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions. If you are claiming 10 point preference, you must also submit a completed SF-15, Application for 10-Point Veteran's Preference, and supporting documents outlined on the SF-15. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.

If you are claiming 10 point preference but fail to submit the supporting documents outlined on the SF-15, you will be tentatively assessed as a 5 point preference eligible provided your DD Form 214 reflects that you have the service required to qualify for preference. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.

Veterans currently on active duty claiming veterans' preference: You will be granted tentative preference if you submit a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions and your application shows that you have the required service. Prior to being appointed, you must provide to the Servicing Human Resource Management Office a DD Form 214 documenting discharge/release and showing that the service was honorable or general. If you are on terminal leave, you must provide documentation certifying authorized terminal leave.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.

IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.

We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.

Please ensure EACH work history includes ALL of the following information:

• Job Title (include series and grade if Federal Job)
• Duties (be specific in describing your duties)
• Employer's name and address
• Supervisor name and phone number
• Start and end dates including month and year (e.g. June 2007 to April 2008)
• Full-time or part-time status (include hours worked per week)
• Salary

Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.

You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.

Agency contact information



Kelsey Schmidt

Phone

1 (816) 329-2671

Fax

1 (816) 329-2656

Email

kelsey.r.schmidt@faa.gov

Address

Federal Aviation Administration

ACE Regional HR Services Division

901 Locust Street, Room 402

AHF-C100

Kansas City, MO 64106

US

Next steps

Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.

For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.

Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Criminal history inquiries
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request