Job Title: Lead Support Technician

Location: Rancho Cordova, CA

Pay Range: $34.38 per hour and up

What's the Job?
Ensure the activities of the Support Center are aligned with the goals and objectives of the Support Center. Lead the team to efficient customer management activities (emails, phone calls, tickets).

Responsible for the day-to-day operational success of the support center by utilizing reporting mechanisms and helping to uphold performance metrics.

The Shift Lead will also be responsible for attending and managing recurring customer meetings. The role is key to ensuring customer requirements are met through communication and prioritization of agent activities to resolve incidents within defined Service Level Agreements.

Monitoring and analysis tools to identify and address performance bottlenecks and resource utilization issues by using Nagios ,Splunk.

Experience with UNIX/Linux operating systems, storage environments, file systems, and network protocols.

Hands on experience and deep knowledge with Azure cloud Infrastructure.

Experience with using database software such as MySQL, Oracle, Microsoft SQL

Strong expertise and deep knowledge of Azure services, particularly Kubernetes, AKS.

Create custom dashboards and alerts to provide real-time insights into application performance, infrastructure metrics, and security events, enabling quick identification and remediation of potential issues.

Deploying/ Maintaining the CI & CD with Git, Maven, Jenkins, Docker, Kubernetes.

Monitoring the Daily, Weekly and Monthly Backups.

Identify the build errors in system and identified the build issue and escalated it to the concerned team.

Troubleshooting and debugging SQL-related issues, identifying root cause, work with Development in resolving the issues.

Experience in handling incidents based on priority levels within ServiceNow or any similar tools.

Mandatory skills are:

• Passion for excellence
• Passion to make our customers happy
• Strong written and verbal communication
• Strong client-facing
• Strong time management and prioritization
• Strong organizational skills
• Ability to prioritize and resolve conflicting priorities
• Ability to work in a fast-paced and ever-changing environment and know how to prioritize workloads
• Efficient in creating and presenting reports
• General skills in key Microsoft tools such as Power Point, Excel, Visio
• High school diploma or GED required
• 4+ years IT service desk required
• No supervisory responsibilities.
• This role does not have any direct reports.

Desired Skills:

• 2+ years team leadership desired
• Prior call center or helpdesk experience desirable

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.