Patient Access Representative

Altoona, Pennsylvania

Employer: UPMC Senior Communities
Industry: Hospital
Salary: Competitive
Job type: Full-Time
Purpose:
Greets and registers incoming patients, checks patients out and schedules future appointments to ensure efficient patient flow by performing the following duties.

Responsibilities:
  • Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
  • Work on Wait/Rescheduling lists for providers and resources and schedule patients accordingly.
  • Carries out alternative workflows during system(s) downtime.
  • Follow all workflows related to your department.
  • Work Charge work queues. Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance the following policy at the end of each day.
  • Check for any special type appointment and obtain any eligibility requirements needed.
  • Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtain the required signatures on the paperwork.
  • Communicate effectively with the patient to understand their AVS.
  • Answers telephones, directs and handles calls as needed.
  • Work with patients on utilization of Welcome Kiosks.
  • Work Encounters without Charges report.
  • Assists patients with questions about insurance and UPMC/BMA policies.
  • Maintains & troubleshoots problems that arise with computers, printers, scanners, label printers, and Welcome Kiosks. Reports malfunctioning equipment by ticket submission.
  • Schedules future appointments for BMA Providers or Resources via telephone and/or in person from AVS, pools, or staff messages.


Qualifications:

  • High School Diploma or GED required.
  • Graduate of an accredited Medical Secretarial School preferred.
  • Minimum of six months related experience and/or training; or equivalent combination of education and experience preferred.
  • Basic Computer Knowledge and experience; Medical Terminology; Ability to add, subtract, multiply and divide: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form; Must have the ability to effectively communicate information to patients and physicians in one-on-one situations.
    Licensure, Certifications, and Clearances:
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran
Created: 2024-05-17
Reference: 6117666746
Country: United States
State: Pennsylvania
City: Altoona

About UPMC Senior Communities

Founded in: 1893
Number of Employees: 110000

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