12 Month FT

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EEO / Reference Disclaimer
Lakeland School System offers education and employment opportunities without regard to race, color, creed, national origin, religion, sex, age or disability and adheres to the provisions of the Family Rights and Privacy Act (FERPA).

Lakeland School System may not consider an applicant for employment prior to our having obtained feedback from all persons listed as references; therefore, it is very important to your pursuit of employment with Lakeland School System that you ensure that the reference section of your application is complete. Feedback from supervisors or administrators is preferred, and personal references are discouraged. At least one reference must be returned from a current or former supervisor or administrator to be considered for this position.

Conditions of Employment

1. Are you a U.S. citizen or otherwise legally authorized to work in the U.S.?
2. Federal immigration laws [Immigration Reform and Control Act of 1986 (IRCA)] require employers to verify and attest to the employment eligibility of new employees to work in the United States. This requirement applies to all applicants. Are you legally authorized to work in the United States?
3. Are you willing to submit to a criminal background check?
4. Are you willing to submit to a drug test?
5. Do you understand that any falsified information and/or misrepresentation or omission of material facts, even if unintentional and/or inadvertent, may result in refusal of employment or, if employed, termination of employment, whenever it may be discovered?
6. Do you understand that the Lakeland School System has adopted a Smoke-Free Workplace Policy in accordance with state law (Public Chapter 410, Non-Smoker Protection Act) and a Drug-Free Workplace and agree to abide by applicable policies and requirements, if employed?
7. Do you acknowledge that, if employed, there is no specified length of employment and that this application does not constitute an agreement or contract for employment, and that the Lakeland School System or you can terminate the relationship at-will, with or without cause, at any time and for any reason or no reason, so long as there is no violation of applicable federal, state, or local law?
8. Do you understand that in submitting this application for employment, you are authorizing the Lakeland School System to contact, obtain, and verify the accuracy of information contained in this application from all previous employers, educational institutions, and/or references?
9. Do you release Lakeland School System and its representatives from liability for seeking, gathering, and using such information to make employment decisions and all other persons or organizations for providing such information?

Additional Job Information
Primary Goal:
To install, maintain, and repair hardware; install and support software for the purpose of
promoting instruction and facilitating efficient operations.

Minimum Training and Qualifications:
- Bachelor's Degree, Associate's Degree or comparable relevant experience
- Industry certifications preferred: Apple Certified Macintosh Technician, Apple Certified Support Professional, Google IT
- Support Professional Certificate, CompTIA A+, Microsoft Certified Technical Specialist
- Minimum of three (3) years successful experience in supporting technology users
- Multi-platform experience is desirable
- Experience assisting users in a network environment
- Experience in an instructional environment is desirable
- Experience using and supporting productivity applications and instructional software
- Good record-keeping skills with database experience preferred
- Strong verbal and written communication skills
- Experience organizing and prioritizing work assignments in a fast-paced environment
- Ability to lift a minimum of 40 pounds
- Excellent interpersonal skills and the ability to work well with others
- Ability to adapt to new technologies
- Ability to work flexible schedule outside normal business hours
- Has reliable transportation and a valid driver's license
- Such alternatives to the above qualifications as the Superintendent may find appropriate and acceptable.

Performance Responsibilities:
- Provides network, e-mail, hardware (Mac, Windows, Chromebook, iOS, Android), software, and peripheral equipment support for the Lakeland School System (teachers, staff, and students) in multiple locations, buildings, classrooms and offices.
- Assists in maintaining a safe digital environment for students and staff.
- Responsible for front-line support of networked devices and their maintenance, including but not limited to: VOIP phones, printers, cameras, HVAC, door access control, servers, firewalls, and alarm systems.
- Maintains logs of IP infrastructure for equipment such as cameras, door access, etc.
- Assists with maintaining accurate, up-to-date IP and equipment inventories.
- Evaluates technology equipment, makes appropriate on-site repairs, facilitates and/or performs off-site repairs, and performs preventive maintenance.
- Installs and maintains computer images, operating systems, instructional software, and administrative applications.
- Resolves interactive whiteboard and projector problems including audio, display, and connection issues.
- Moves, installs, and configures computer equipment; including equipment for meetings and other events where technical support is needed.
- Works within the LSS G Suite for Education domain helping to reset passwords and resolve other connection issues.
- Leads or participates as a team member in large implementation projects, providing user training and support and performs related professional and technical work as assigned.
- Provides cost estimates for assigned projects.
- Uses the provided work order system to complete technology requests.
- Records and submits accurate, up-to-date accounting of daily job responsibilities and accomplishments.
- Directs and assists in the preparation and maintenance of a variety of narrative and statistical reports, records, correspondence, and files related to assigned service, activities and operations; provides for appropriate research and compiles reports as needed.
- Maintains assigned equipment and tools.
- Pursues formal and informal training opportunities to upgrade skills and knowledge in order to remain current and - improve job knowledge and skills. In particular, maintains technical certifications to support a growing and changing technology environment.
- Understands the nature of the educational environment and respects the presence of teachers, students, parents, administrators, and other support staff.
- Provides support to the Instructional Technology Facilitator / Technology Coordinator at each school site during school-based technology initiatives and activities.
- Works with school staff and the technology staff to promote the effective use of technology.
- Works with users in a fast-paced environment to quickly diagnose and resolve technical issues.
- Performs duties in a professional, honest and responsible manner.
- Understands and follows all safety rules and proper procedures associated with the responsibilities of the job.
- Maintains a well-groomed appearance and dresses appropriately and professionally.
- Adheres to Lakeland School System standards relating to hardware, software, and vendor agreements.
- Performs other duties as deemed necessary by the Superintendent and the Director of Technology.

Clearances and Testing: (at expense of applicant)
- Criminal Justice Fingerprint/Background Clearance
- Pre-employment physical exam & TB Test

The Technology Support Technician maintains a forty-hour (40) work-week and works additional hours as required to carry out all of the duties and responsibilities of the position. This is an exempt, twelve (12) month position.
Benefits
Regular Full-Time employees are eligible for voluntary health, dental, vision, disability, and life insurances. Regular Full-Time employees are required to participate in the State of Tennessee's 401(k) retirement plan at a minimum rate of 5% of gross pay, and the School System will match at a maximum of 5%. Regular Full-Time 12 month employees are also eligible to accrue vacation and sick time. All benefits are subject to approval each year.

Attachments
Additional References
Certification/License
Cover Letter**
Resume**

References
All Classified Positions: 3 of 6 external references required.
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