AA*Call Center Representative
Wesley Chapel, Florida
GENERAL SUMMARY :
Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES :
• Communicates in a cordial, professional manner with patients via phone.
• Transfers incoming callers to appropriate department / location when necessary.
• New patient registration (inputting demographic information, insurance information, etc.).
• Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
• Updates computer referring physician data base.
• Works with online scheduling system and EHR.
• Verifies patient data and insurance to ensure it is updated for accurate billings.
• Handles patient concerns or refers to administration appropriately.
• Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
• Maintains updated documentation of identified action work lists needed for daily operations.
Qualifications
KNOWLEDGE AND SKILLS REQUIRED :
Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
• Proficient with computer programs: Email, PowerPoint, Excel, Word.
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
• Ability to deal with data that is of a sensitive and confidential nature.
• Ability to work independently and in a team environment.
• Displays professional interactions with all levels of internal and external patients'/customers as demonstrated by work history and interview process.
• Excellent verbal and written communication skills.
KNOWLEDGE AND SKILLS PREFERRED:
• Knowledge of EHR.
• Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.
EDUCATION AND EXPERIENCE REQUIRED :
• High School Graduate or Equivalent
• Previous customer service experience.
EDUCATION AND EXPERIENCE PREFERRED:
• Medical office or medical call setting experience.
Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES :
• Communicates in a cordial, professional manner with patients via phone.
• Transfers incoming callers to appropriate department / location when necessary.
• New patient registration (inputting demographic information, insurance information, etc.).
• Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
• Updates computer referring physician data base.
• Works with online scheduling system and EHR.
• Verifies patient data and insurance to ensure it is updated for accurate billings.
• Handles patient concerns or refers to administration appropriately.
• Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
• Maintains updated documentation of identified action work lists needed for daily operations.
Qualifications
KNOWLEDGE AND SKILLS REQUIRED :
Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
• Proficient with computer programs: Email, PowerPoint, Excel, Word.
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
• Ability to deal with data that is of a sensitive and confidential nature.
• Ability to work independently and in a team environment.
• Displays professional interactions with all levels of internal and external patients'/customers as demonstrated by work history and interview process.
• Excellent verbal and written communication skills.
KNOWLEDGE AND SKILLS PREFERRED:
• Knowledge of EHR.
• Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.
EDUCATION AND EXPERIENCE REQUIRED :
• High School Graduate or Equivalent
• Previous customer service experience.
EDUCATION AND EXPERIENCE PREFERRED:
• Medical office or medical call setting experience.
Created: 2024-09-27
Reference: 24033074
Country: United States
State: Florida
City: Wesley Chapel
About AdventHealth
Founded in: 1973
Number of Employees: 80000
Website: https://www.adventhealth.com/
Career site: https://jobs.adventhealth.com/
Wikipedia: https://en.wikipedia.org/wiki/AdventHealth
Instagram: https://www.instagram.com/adventhealth/
Facebook: https://www.facebook.com/AdventHealth/
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