Call Center Representatives

Tampa, Florida

Employer: RemX
Industry: 
Salary: $17.00 per hour
Job type: Full-Time
RemX is seeking Re-Enrollment Associates to support the annual enrollment process for patients accessing coverage for their prescribed medications through inbound and outbound telephone support.
  • Titles: Re-Enrollment Advocate (REA)
  • Employment Type: Seasonal Contract with chance to convert to perm
  • Location: Onsite | Louisville, KY 40299
  • Pay: $17.00 an hour
  • Scheduling: Availability M - F 8:00 AM - 8:00 PM
  • Start date: 9/23
  • Training: Training is 3 weeks M - F 8:30A - 5:00 PM ; very important "No time to be missed during training period and first 30 days.

RESPONSIBILITIES:
  • Handled approximately 70 - 90 inbound calls daily.
  • Place outbound calls as needed to Dr. Offices/Insurance companies to validate information
  • Calls are related to patient care, requiring the ability to de-escalate as sensitivity situations will come up
  • Update system with notes WHILE ON THE CALL (not in between calls)

REQUIREMENTS:
  • High School Diploma/GED Minimum
  • Previous 6 months of experience in a HIGH-VOLUME CALL CENTER (70 - 90+ calls daily)
  • Must be Tech Savvy - Ability to use multiple screens while reading scripts and adding notes into the system
  • Stable employment history (no unreasonable gaps)
  • Ability to work 100% onsite reliably daily.
  • To display these characteristics : CHART - Caring, Honesty, Accountability, Respect, and Trust

Please email updated resume to andrea.knodt@remx.com for immediate review.
Created: 2024-09-05
Reference: 1193573
Country: United States
State: Florida
City: Tampa
ZIP: 33637

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