Access Control Technician, IT Infrastructure

The Access Control Technician is responsible for monitoring, tracking, and coordinating all access control requirements and access permissions for new employees, contractors, and vendors. The Technician shall maintain and update access levels for existing employees and contingent workers. Using a variety of systems, this role will assist with requests both in-person and email/ticketing system. The Access Control Technician will troubleshoot, assess, and triage access control issues as required.



Responsibilities

• Action-oriented, able to follow up on feedback to ensure positive outcomes
• Provide exceptional customer service while supporting external partners with requests through established communication channels
• Manage and maintain all requests, resolving within the Service Level Agreement (SLA) guidelines
• Adhere and follow the guidelines established through the Global Access Control Program
• Identify issues with badging processes and equipment and bring to the attention of management
• Develop insightful recommendations to address complex operational and strategic problems
• Perform other IT-related duties and special project functions as assigned

Requirements

• Hands-on working experience with Access Control Systems (ACS)
• Superior customer service skills to deal with both internal and external customers
• Ability to communicate effectively, both orally and in writing
• Able to remain calm and handle high stress situations in a fast-paced environment
• A dependable team player with professional maturity, enthusiasm, and a positive and proactive attitude
• Comfortable with high-tech work environment and constant learning of new tools and innovation
• Must be able to work additional time, weekends, and holidays as required by Operations

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program