UNIVERSITY LIBRARY (IN-LIBR-IUINA)

Department Information

Ranked among the top 50 most innovative schools and number 58 in undergraduate teaching by U.S. News and World Report. IU Indianapolis is an urban research and health sciences campus with 17 schools and more than 550 degree and certificate programs. Located in downtown Indianapolis, a multicultural and affordable mid-sized city, the campus serves more than 27,000 students.

As the state's premier urban research institution, IU Indianapolis is committed to being a welcoming campus community that reflects and enacts the value of diversity, equity, and inclusion that inform academic excellence. We seek candidates who will not only enhance our representational diversity but whose skills and experience contribute to diverse, equitable, and inclusive learning and working environments for our students, staff, and faculty. IU Indianapolis condemns racism in all its forms and has taken an anti-racist stance that moves beyond mere statements to interrogating its policies, procedures, and practices. We hope to identify individuals who will assist in our mission to dismantle racism so that everyone has the opportunity to succeed on our campus.

University Library is especially interested in promoting an environment of diversity and excellence throughout the institution and welcomes candidates committed to fostering diverse and inclusive environments.

Job Summary

The IU University Library seeks an Evening Operations Supervisor who will work with other Access Services Team members to staff the main Service and Information Desk.

Department-Specific Responsibilities

• Provides learner-focused customer services such as reference support, circulation assistance, technology support, and wayfinding to University Library users.
• Maintains the services listed above throughout evening building hours, acting as the primary custodian of the building when library administration and daytime personnel are not present.
• Coordinates emergency and behavioral conduct response procedures.
• Share responsibility with other Access Services Team members, providing welcoming and engaged customer service, facilitating access to research resources for library users, offering learning-based reference assistance and referrals, as well as general technology support, and participating in opening/closing procedures as necessary. Work with team members to identify departmental goals and manage or participate in projects that contribute to the strategic objectives of the department and University Library.
• With support from the Head of Access Services, contributes to an equitable, inclusive, and anti-racist environment for library visitors and provides for the support and well-being of student employees through welcoming departmental procedures and policies.
• Assists student employees to build their skill and understanding with the LC Classification system and the life cycle of the print material circulation process.
• Assists with behavioral conduct, incident response, and emergency management procedures.
• Participates in projects and routine operations that maintain optimal usability of the print collection, such as shelving, shelf-reading, shifting, and repair.
• Oversees processing of materials for course reserves operation.
• Assists instructors to use the course reserve systems.
• Oversees necessary internal and external communications involving course reserves, working with the Head of Access Services to develop and implement an outreach strategy to broaden awareness among campus instructors about course reserves.

General Responsibilities

• Handles and monitors library materials, including re-shelving, processing new material, restocking, and ensuring that all materials can be located quickly and easily. Evaluates condition of library materials and may perform repair and preservation of library materials, as needed.
• Assists faculty, students, and other patrons by answering phones and handling library-related issues, resolving non-routine problems related to library activities.
• Monitors library systems. Creates and updates basic records, maintains automated records, reviewing for completeness and accuracy.
• Collects and collates data, compiles statistics, uses compiled information to prepare unit reports.
• May assist with cataloging new items, performing audits of outstanding items, and/or inter-library loan materials processing.
• May oversee library department desk and provide training and direction for students employees working the front desk.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

• 2 years of library experience.

Preferred

• Experience with information systems and web-based applications, such as databases, online search and discovery tools.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Experience with information systems and web-based applications, such as databases, online search and discovery tools, and cataloging/metadata applications
• Understanding of common security protocols related to Internet use and protecting the information privacy of library users.

Preferred

• Ability and willingness to develop professional knowledge and to continuously improve or maintain standards for performance quality.
• Possesses interpersonal and customer service skills suited for an instruction-based environment, such as active listening, patience, and willingness to engage with learners at various levels of experience.
• Ability to work with diverse clientele which includes university students and staff, as well as community visitors.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

Eligible for both shift and premium pay.

Anticipated start date no sooner than June 2, 2024.

Advertised Salary

$36,920.00 - $37,232.00 per year based on experience.

Work Hours

Sunday - Thursday

Evenings and weekends required.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Educational Resources & Tech

Job Family: Library Services

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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