Job Summary:

Lockton is currently seeking a Pharmacy Account Manager to provide technical support and serve as a resource for the pharmacy practice, client account teams, and clients. The ideal candidate will demonstrate a high level of professionalism, possess the ability to work well in a fast-paced environment and demonstrate the flexibility to easily adapt to changing priorities.

• Produce and quality check quarterly report books for clients from our internal pharmacy data warehouse
• Review data for reasonableness, and validate data against key performance indicators collected from the Pharmacy Benefit Manager vendor (PBM)
• Learn to perform pharmacy pricing guarantee reconciliations for clients on both a quarterly and annual basis
• Learn to navigate Lockton’s internal pharmacy data warehouse. Pull routine and ad hoc reporting from the data warehouse as requested by consulting team
• Develop financial models and reports for clients and account executive/consultants, provide interpretation and implication of analysis, as well as recommendations
• Oversee the servicing of a designated book or partial book of business as relating to marketing, claims, reporting and administration
• Track day-to-day issues related to clients’ pharmacy plans and assist team members in closing out open items
• Build and maintain internal and external timelines for projects such as RFPs, renewals, reporting, and other projects
• Learn to interpret clients’ current pharmacy programs and identify/recommend gaps, alternatives, additional plan design changes, etc.
• Assist in developing an implementation plan with client and serve as primary lead on PBM implementation calls and meetings
• Assist in the review of all agreements and/or documents related to best in class terms/provisions
• Meet with clients in conjunction with Team or Company Leadership to review a) pharmacy utilization, b) abnormal utilization results, c) monthly claims experience, d) set strategies and goals
• Research and understand industry trends and PBM product offerings
• Maintain knowledge of and on applicable governmental compliance and regulations in order to educate and consult client(s)
• Other responsibilities as assigned and/or needed

Requirements:

• A Bachelor's Degree in a business-related field or equivalent experience in the insurance industry
• A minimum of 1-2 years' experience in the insurance industry, specifically in employee welfare benefits or pharmacy data analytics
• Knowledge of the Pharmacy Benefit Management (PBM) industry preferred
• Demonstrate advance knowledge of PowerPoint, Word, and Excel
• Strong verbal and interpersonal communication skills
• Strong customer service skills, with the ability to develop strong client relationships with multiple clients
• Ability to interact with vendors effectively
• Excellent organizational and communication skills
• Motivated self-starter who is also able to work well on a team
• Legal right to work in the United States

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