Accounts Payable Help Desk Analyst

One of Insight Global's clients is looking for an AP Help Desk Analyst to join their CS team. As an Accounts Payable Help Desk Analyst, they will be primarily responsible for assisting the help desk team on problem resolution with a high level of customer service for vendors and internal customers. This includes responding to inquiries and issues to provide the first line of customer service for internal and external partners, performing root cause analysis and resolving technical problems related to the AP system and applications. The role also involves escalating complex issues to the appropriate level of support or management, providing guidance and training to partners/u on the AP system and applications, including new features and enhancements. They will also create and maintain user manuals, FAQs, and other documentation for the AP system and applications, participate in the testing and validation of the AP system and applications, including system upgrades, patches, and integrations, monitor and report on the performance and availability of the AP system and applications, and collaborate with other cross functional teams to ensure the alignment and integration of the AP system and applications with other systems and processes.

This is going to be a Hybrid opportunity located at their Santa Clara, CA

The Pay Range for this Role is based on years of experience;
- 5-9 years of experience - $32.90 to $37.97 per hour
- 10+ years of experience - $38.05 to $44.49 per hour

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Bachelor's degree in computer science, information systems, accounting, or related field, or equivalent work experience.

At least 5 years of experience in providing technical support and troubleshooting for AP or related applications.

Strong knowledge of AP processes, policies, and best practices.

Excellent communication, customer service, and problem-solving skills.

Proficient in using Microsoft Office applications.

Nice to Have Skills & Experience

Real passion for continuous improvement of systems and processes.

Proven ability to work effectively in a fast-paced environment.

Experience with offshore resources.

Experience with SAP.

Attention to detail and accuracy.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.