Customer Support & Help Desk Analyst
Sacramento, California
Employer: State Of California
Industry:
Salary: Competitive
Job type: Full-Time
REMOTE-CENTERED
Eligible for telework in accordance with CDIs telework policy. Teleworking employees may be required to report to their headquarters office location on designated telework days. Travel expenses are not reimbursed, however other authorized transit subsidies do exist for those who qualify.
Under the general supervision of the Information Technology Manager I, the incumbent
serves as a technical customer support specialist and performs analytical tasks to support and maintain the computers, networking, videoconference, mobile and telecommunications equipment connected to the California Department of Insurance (CDI) computer network in the Los Angeles Regional offices. The incumbent participates in resolving personal computer related software and hardware problems and is required to research, document and present solutions to personal computer related issues. Strong interpersonal skills and the ability to communicate with department employees are required. The work involves sitting, standing, bending and walking.
EXAMINATION INFORMATION
Step 1 - If you have not taken the Information Technology Associate examination, or if your eligibility has expired, and/or you have no other type of eligibility, you MUST take the examination to be eligible for appointment. Please click the link provided below for the examination information and instructions.
CalCareers
Step 2 - submit your application including all required documents, by using the "Apply Now" button found at the top of this bulletin.
New to state service? Learn how to apply here .
Please, take two minutes to check us out or provide your feedback .
You will find additional information about the job in the Duty Statement .
Working Conditions
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
Position Details Job Code #:
JC-438207
Position #(s):
413-304-1401-005
413-304-1401-004
Working Title:
Customer Support & Help Desk Analyst
Classification:
INFORMATION TECHNOLOGY ASSOCIATE $4,651.00 - $6,234.00 A
$5,113.00 - $6,852.00 B
$5,589.00 - $7,491.00 C
$6,147.00 - $8,238.00 D
# of Positions:
2
Work Location:
Los Angeles County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
The California Department of Insurance is looking for a highly motivated team player to join the
ADMINISTRATION AND LICENSING SERVICES BRANCH
Information Technology Division
Statewide Network Support Bureau
Location: Los Angeles
If you want to be part of a fast-paced collaborative team,
in a REMOTE-CENTERED environment,
we want to hear from you!
Department Website: http://www.insurance.ca.gov
Special Requirements
Please attach (upload) all the required documents to verify that you meet the minimum qualifications for this position (i.e., degree, transcript, license, certificate). If you fail to provide the required documentation, your application package will be marked as incomplete and not considered for an interview.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/10/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Insurance
Attn: Classifications & Consultation
Human Resources Management Division
300 Capitol Mall, 13th Floor
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Insurance
Classifications & Consultation
Human Resources Management Division
300 Capitol Mall, 13th Floor
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Benefits
CDI offers many benefits including the following:
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: http://www.insurance.ca.gov
Human Resources Contact:
Classification & Consultation Unit
(916) 492-3300
cdijobinquiries@insurance.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 492-3024
Shannon.Flynn@insurance.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications
Applicants are required to submit a Statement of Qualifications (SOQ) for this position. Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications.
Prepare a narrative discussion of your education, training, experience, and skills as it relates to the desirable qualifications listed in this JOB bulletin.
INSTRUCTIONS:
1. Describe why you are interested in this position and why you believe your experience makes you the most qualified candidate for the position.
2. Describe your experience working in a team environment.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Eligible for telework in accordance with CDIs telework policy. Teleworking employees may be required to report to their headquarters office location on designated telework days. Travel expenses are not reimbursed, however other authorized transit subsidies do exist for those who qualify.
Under the general supervision of the Information Technology Manager I, the incumbent
serves as a technical customer support specialist and performs analytical tasks to support and maintain the computers, networking, videoconference, mobile and telecommunications equipment connected to the California Department of Insurance (CDI) computer network in the Los Angeles Regional offices. The incumbent participates in resolving personal computer related software and hardware problems and is required to research, document and present solutions to personal computer related issues. Strong interpersonal skills and the ability to communicate with department employees are required. The work involves sitting, standing, bending and walking.
EXAMINATION INFORMATION
Step 1 - If you have not taken the Information Technology Associate examination, or if your eligibility has expired, and/or you have no other type of eligibility, you MUST take the examination to be eligible for appointment. Please click the link provided below for the examination information and instructions.
CalCareers
Step 2 - submit your application including all required documents, by using the "Apply Now" button found at the top of this bulletin.
New to state service? Learn how to apply here .
Please, take two minutes to check us out or provide your feedback .
You will find additional information about the job in the Duty Statement .
Working Conditions
- Must be able to work in a high rise building between floors 9-14.
- Ability to transport documents and/or equipment up to 15-25 lbs., i.e. laptop computer, files, reference manuals, solicitation documents, etc.
- Hybrid Telework - Eligible for telework in accordance with CDIs Telework policy. Government Code 14200 for eligible applicants must reside in California. Teleworking employees may be required to report to their headquarters office location on designated telework days. This position requires our staff to come into the office two (2) days a week. Travel expenses are not reimbursed, however other authorized transit subsidies do exist for those who qualify.
- Travel - Occasional travel may be required within and/ or outside the State of California via private or public transportation (i.e., automobile, airplane, bus, train etc.) Travel may include overnight stay(s).
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY ASSOCIATE
- Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-438207
Position #(s):
413-304-1401-005
413-304-1401-004
Working Title:
Customer Support & Help Desk Analyst
Classification:
INFORMATION TECHNOLOGY ASSOCIATE $4,651.00 - $6,234.00 A
$5,113.00 - $6,852.00 B
$5,589.00 - $7,491.00 C
$6,147.00 - $8,238.00 D
# of Positions:
2
Work Location:
Los Angeles County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
The California Department of Insurance is looking for a highly motivated team player to join the
ADMINISTRATION AND LICENSING SERVICES BRANCH
Information Technology Division
Statewide Network Support Bureau
Location: Los Angeles
If you want to be part of a fast-paced collaborative team,
in a REMOTE-CENTERED environment,
we want to hear from you!
Department Website: http://www.insurance.ca.gov
Special Requirements
Please attach (upload) all the required documents to verify that you meet the minimum qualifications for this position (i.e., degree, transcript, license, certificate). If you fail to provide the required documentation, your application package will be marked as incomplete and not considered for an interview.
- Exam list eligibility - refer to exam link above.
- Transfer eligibility, if applicable, for current/former civil service employees
- Resume
- Degree or Transcripts, if any.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/10/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Insurance
Attn: Classifications & Consultation
Human Resources Management Division
300 Capitol Mall, 13th Floor
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Insurance
Classifications & Consultation
Human Resources Management Division
300 Capitol Mall, 13th Floor
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Degree and/or School Transcripts
- Statement of Qualifications -
All interested applicants are required to submit a completed Statement of Qualification (SOQ) with the application. See instructions may be found in the "Statement of Qualifications" section of this bulletin.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Knowledge of information technology concepts, practices, and principles.
- Ability to respond timely and clearly to customers with compassion and patience.
- Possess a friendly and positive attitude.
- Ability to apply an appropriate use of technical language based on your audience and be able to effectively convey technical information to a non-technical audience.
- Ability to communicate professionally, demonstrating strong written and verbal communication skills.
- Ability to establish and maintain cooperative working relationships with all levels of staff and management.
- Ability to work independently and collaboratively in a team setting.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, MS Project, Teams and Visio).
Benefits
CDI offers many benefits including the following:
- Medical Benefits - including health, dental, and vision insurance
- Employee Wellness Program
- Employee Assistance Program
- On the Job Training
- Paid Holidays and leave
- Defined benefit retirement program
- Savings Plus Program (401(k), 457)
- Commute Program
- Medical/Dependent Care Reimbursement Accounts
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: http://www.insurance.ca.gov
Human Resources Contact:
Classification & Consultation Unit
(916) 492-3300
cdijobinquiries@insurance.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 492-3024
Shannon.Flynn@insurance.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications
Applicants are required to submit a Statement of Qualifications (SOQ) for this position. Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications.
Prepare a narrative discussion of your education, training, experience, and skills as it relates to the desirable qualifications listed in this JOB bulletin.
INSTRUCTIONS:
- Answer each SOQ question below
- Your response must be typed
- Font must be Arial 12-Point
- Single-sided, single-spaced, 1" margin not to exceed two pages
1. Describe why you are interested in this position and why you believe your experience makes you the most qualified candidate for the position.
2. Describe your experience working in a team environment.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Created: 2024-06-26
Reference: JC-438207
Country: United States
State: California
City: Sacramento
ZIP: 95820
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