Active Directory & Exchange Operations Specialist

Insight Global is seeking a skilled Workplace CDS Operations Specialist to join a leading global engineering and professional services company. As part of the Americas Operations team, this role will focus on providing expert-level support (tier 3 and above) for Exchange servers and Active Directory. The successful candidate will collaborate with a managed service partner handling tier 2 support, addressing escalated issues that require advanced troubleshooting and maintenance. Utilizing a ticketing system, they will efficiently resolve complex problems. The ideal candidate will possess extensive knowledge of both on-premises Exchange and Office 365, along with strong problem-solving skills and experience in enterprise-level Active Directory management. This fully remote position offers an exciting opportunity to leverage expertise in a dynamic, global environment. Initially a 6-month contract, the role has potential for conversion to a full-time position, making it an excellent opportunity for those looking to contribute to critical IT operations in a long-term capacity.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 4-6 years of hands on experience of Active Directory troubleshooting
- 4-6 years of hands on experience of Exchange troubleshooting
- Strong understanding with Active Directory architecture, components, including domain controllers, DNS and AD Sites and Services
- Ability to create user accounts, group policy assignments, security permissions, replication, trusts and domain migration processes
- Group Policy management: configuration and troubleshooting
- Hands on experience administering and supporting Exchange (2010-2019) and Exchange Online
- Strong Powershell experience
- Strong comprehension of Email security and protection: SPF, DKIM, DMARC
- Experience working in a large/global enterprise environment
- Experience working in an ITIL aligned organization.
- Understanding of email routing and mail flow concepts in a hybrid Exchange enviornment and configure connectors, transport rules and message tracking

Nice to Have Skills & Experience
- Experience with SCCM, Intune or MDM
- Familiar with Cisco enterprise Secure email
- Bilingual

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.