Administrative Assistant (Residential Women's Outreach Program)

There is a place for you at Highland Rivers Behavioral Health!

Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.

Job Summary: The Women's Outreach Outpatient Program helps women learn how to manage life issues and day-to- day living without the use of mood- or mind-altering substances or drugs. Program services promote recovery, self-sufficiency, development of support networks and other important life skills to enhance mental health and reduce the risk of needing inpatient treatment. The Administrative Assistant is responsible for assisting individuals and staff in the daily operations of substance use treatment programs which includes point of entry, scheduling of appointments, maintenance of clinical/medical staff schedules, desk top audits and verifications of payers/CMO expirations, message board maintenance, and collaboration/review with management of write off reports to increase efficiency/revenue and decrease error/lost revenue.

Are you ready to make a Difference?

Job Duties and Responsibilities:

• Promptly answers, screens, and processes telephone inquiries with strict adherence to confidentiality, policies and procedures.
• Reschedule and cancel appointments, as needed.
• Return all call center or email messages in a timely manner; per policy and procedure.
• Provide information on Highland Rivers Behavioral Health programs and connects with FindHelp.com for additional resources,
• Collects and enters patient information such as demographic information, verifies insurance/payer information, applicable consents for service, HIPAA confidentiality and individual rights, fee scales, required from Dept. of Labor, Social Security Admin, Dept. of Motor Vehicles referral sources (Point Of Entry) into the Care Logic (CL) system in a concise, thorough and accurate manner to ensure coordination of care.
• When applicable, ensures individuals are referred to the clinical team for triage and crisis intervention/management.
• Maintain current and up to date data concerning schedules, accepted/verified insurance coverage, proof of income, referral sources, releases of information, non-admit log and all other pertinent information to satisfy agency/facility credentialing/licensing boards.
• Meet the expectations of our internal and external stakeholders in providing excellent customer service; other supportive duties as delineated in policy and procedure.
• Other duties as assigned.

Requirements

• High School Diploma
• At least 1 year customer service experience
• At least 1 year experience working in Mental Health or Substance Use disorder field
• Bi-lingual abilities a plus