Administrative Assistant (WTRS)
Marietta, Georgia
Employer: Highland Rivers Behavioral Health
Industry: SUBSTANCE ABUSE
Salary: Competitive
Job type: Full-Time
There is a place for you at Highland Rivers Behavioral Health!
Highland Rivers Behavioral Health provides treatment and recovery services to individuals impacted by mental illness, substance use disorders and intellectual developmental disabilities.
JOB SUMMARY : The Administrative Assistant is responsible for assisting individuals and staff in the daily operations of substance use treatment programs which includes point of entry, scheduling of appointments, maintenance of clinical/medical staff schedules, desk top audits and verifications of payers/CMO expirations, message board maintenance, and collaboration/review with management of write off reports to increase efficiency/revenue and decrease error/lost revenue.
DUTIES AND RESPONSIBILITIES :
Requirements
MINIMUM QUALIFICATIONS :
PREFERRED QUALIFICATIONS:
Highland Rivers Behavioral Health provides treatment and recovery services to individuals impacted by mental illness, substance use disorders and intellectual developmental disabilities.
JOB SUMMARY : The Administrative Assistant is responsible for assisting individuals and staff in the daily operations of substance use treatment programs which includes point of entry, scheduling of appointments, maintenance of clinical/medical staff schedules, desk top audits and verifications of payers/CMO expirations, message board maintenance, and collaboration/review with management of write off reports to increase efficiency/revenue and decrease error/lost revenue.
DUTIES AND RESPONSIBILITIES :
- Customer servic e oriented
- Demonstrate effective problem solving skills and decision making in the best interest of individual's served
- Promptly answers, screens, and processes telephone inquiries with strict adherence to confidentiality, policies and procedures.
- Reschedule and cancel appointments, as needed.
- Return all call center or email messages in a timely manner; per policy and procedure.
- Provide information on Highland Rivers Behavioral Health programs and connects with FindHelp.com for additional res ources,
- Collects and enters patient information including demographic information, verifies insurance/payer information, applicable consents for service, HIPAA confidentiality and individual rights, fee scales, required from Dept. of Labor, Social Secu rity Admin, Dept. of Motor Vehicles referral sources ( P oint O f E ntry) into the Care Logic (CL) system in a concise, thorough and accurate manner to ensure coordination of care . .
- When applicable, ensures individuals are referred to the clinical team fo r triage and crisis intervention/management.
- Utilize computer software to schedule appointments and/or assist with physician schedules.
- Responds to callers and individuals in a professional and compassionate manner .
- Promotes sense of pride in call center/email and supportive interpersonal relations among all staff/team members.
- Seek and support changes in flow processes and communication services.
- Request direction and supervision, when appropriate, to perform job duties.
- Use initiative and good, sound, judgement to best serve individuals.
- Maintain current and up to date data concerning schedules, accepted/verified insurance coverage, proof of income, referral sources, releases of information, non-admit log and all other pertinent information to satisfy agency/facility credentialing/lice nsing boards.
- Meet the expectations of our internal and external stakeholders in providing excellent customer service; other supportive duties as delineated in policy and procedure.
Requirements
MINIMUM QUALIFICATIONS :
- High School Diploma or GED
- 1-2 years' experience in customer service
PREFERRED QUALIFICATIONS:
- 1 year experience working in a medical or behavioral health office
- Bi-Lingual abilities a plus
Created: 2024-06-20
Reference: 386208155
Country: United States
State: Georgia
City: Marietta
Similar jobs:
-
Senior Administrative Assistant - Full Time
Augusta University Medical Center in Augusta, Georgia -
Administrative Assistant 2
BCforward in Vinings, Georgia💸 $24 - $26 per hour -
Administrative Assistant - CNDR
University of Georgia in Athens, Georgia💸 $35000 per year -
Administrative Assistant-Public Safety
Kennesaw State University in Kennesaw, Georgia -
Administrative Assistant
Armor Correctional Health Services in Decatur, Georgia -
Administrative Assistant
Koch Industries in Decatur, Georgia -
Administrative Assistant
Donalsonville Hospital in Donalsonville, Georgia -
Administrative Assistant/Therapy Tech
AdventHealth in Rome, Georgia -
Chatham County Administrative Assistant
University of Georgia in Athens, Georgia -
Administrative Assistant - Marketing
Carvana in Fairburn, Georgia -
Administrative Assistant
Penhall in Atlanta, Georgia -
Administrative Assistant/ Front Desk Receptionist - Athens Heritage
PruittHealth in Athens, Georgia -
Housing Support Administrative Assistant
Highland Rivers Behavioral Health in Rome, Georgia -
Departmental Administrative Assistant
SCAD - Savannah College of Art and Design in Savannah, Georgia -
Administrative Assistant
Webstaurant Store, Inc. in Albany, Georgia -
Administrative Assistant for AVP/Directors
University of Georgia in Athens, Georgia💸 $33000 - $47250 per year -
Departmental Administrative Assistant, Animation
SCAD - Savannah College of Art and Design in Savannah, Georgia -
Jenkins County Administrative Assistant
University of Georgia in Athens, Georgia💸 $36000 per year -
Seasonal Administrative Assistant - North Atlanta Metro, GA
Samaritan's Purse in Atlanta, Georgia💸 $20.00 per hour -
Administrative Assistant
Insight Global in Marietta, Georgia💸 $16.00 - $20.00 per hour