Administrative Assistant - PDHC

Position Overview
The PDHC Administrative Assistant oversees day-to-day administrative tasks for the office and is responsible for providing top level customer service to internal and external clients as it relates to branch location's clinical operational support activities.

Essential Job Functions
• Assist Administrative Director and Clinical Manager and organize front office operations.
• Maintenance of nurse licensure and credential expirations to ensure compliance with state and federal regulations.
• Responsible for ordering supplies to support clinical operations, including forms, office equipment, medical provisions, marketing materials, etc.
• Assemble and submit new employee paperwork to the corporate office for processing
• Triage calls in support of clinical and staffing operations.
• Data entry of patient and employee information into SAM.
• Compile and enter QI data for monthly tracking.
• Sort and file appropriate patient and employee records.
• Copy orientation packets for new hire.
• Work directly with patient families as well as greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Ensure pick-up and drop off –times are documented of children attending the center (center based position only). Prepare and submit reports that may include name and number of passengers and attendance or transportation times.
• Maintain knowledge of emergency procedures. Assist any nursing staff in emergency situation, such as calling emergency personnel.
• Immediately report any incoming complaints to the administrator.

Requirements
• High school diploma or GED
• Two (2) years general office experience
• Proficient typing skills
• Proficient Microsoft Office skills

Preferences
• Payroll and/or human resources experience
• Private duty, home care or health care company experience
• Advanced Microsoft Excel skills

Other Skills/Abilities
• Must maintain company and employee confidentiality at all times
• Must maintain professional boundaries at all times
• Ability to remain calm and professional in stressful situations
• Attention to detail
• Time Management
• Effective problem-solving and conflict resolution
• Excellent organization and communication skills

Physical Requirements
• Must be able to speak, write, read and understand English
• Frequent lifting, caring, pushing and pulling of up to 25 pounds
• Must be able to lift 50 pounds
• Prolonged walking, standing, bending, kneeling, reaching, twisting
• Must be able to sit and climb stairs
• Must have visual and hearing acuity

Environment
• Performs duties in an office environment during agency operating hours
• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
• Possible exposure to blood, bodily fluids and infectious diseases

Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.