Title: Administrative Coordinator

Employee Classification: Administrative Coordinator

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-International Affairs

Department: UNT-International Affairs-Gen-110300

Job Location: Denton

Salary: $46,200

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu .

Department Summary

International Affairs is a guide and champion for campus internationalization at the University of North Texas. It is our mission to support the university's global endeavors and international initiatives. This position will be a part of the International Student and Scholar Services (ISSS) team. The ISSS Office at the University of North Texas provides compassionate immigration advice and support to UNT's 5,000 international students and scholars.

Position Overview

This position, in conjunction with the Director, Assistant Director, and the Senior Immigration Advisors, ensures the University's compliance with all aspects of the Student and Exchange Visitor Information System (SEVIS) as required by federal law. This position is responsible for managing the front desk and office operations. The Immigration Intake Advisor oversees the initial intake and preliminary advising of students and scholars, as well as identification of challenging visa issues to bring to the attention of the F1 or J1 advisors.

This position is the first line of customer service and advising provided to walk-ins, email inquiries, and phone calls. The intake advisor will be responsible for the training and supervision of student workers and ensuring that office operations are following standard policies and procedures to maintain efficient processing. The employee must be certified with the federal government as a Designated School Official with Homeland Security.

Minimum Qualifications

Bachelor's Degree and three years' of highly responsible and varied office administration or business management experience; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

• Exceptional customer service skills.
• Advanced written communication skills.
• Advanced Microsoft Office skills.
• Knowledge of accounting/budgeting procedures.
• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
• Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats.
• Ability to conceptualize, plan and organize multiple programs and assignments effectively.
• Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.
• Skill in developing and maintaining good working relationships.
• Knowledge of policies, practices, procedures and terminology of assigned function.

Preferred Qualifications

The preferred candidate will possess the following additional qualifications:

• Experience with Sunapsis, PeopleSoft, and/or SEVIS Experience providing customer service to diverse groups of people.
• Experience in supervising student assistants Experience in higher education.
• Proficiency in a language other than English.

Required License/Registration/Certifications

Must meet federal requirements to serve as a Designated School Official (DSO).

Job Duties:

• Customer Service Provide customer service to international students, scholars, faculty and the public. Determine the nature of the service needed and refer individuals to the appropriate advisor. Manage all incoming phone calls, faxes, and requests for assistance.
• Front Desk Operations: Responsible for front desk operations including customer service, process improvement, campus relationship building, and general management including student assistant supervision, training, and scheduling.
• Recordkeeping: Responsible for record keeping, immigration document processing as a Designated School Office, and office purchasing.
• Advising and Training: Responsible for student immigration advising and training of student assistant team on immigration regulations. Grey immigration areas are pushed to an appropriate international student advisor or senior immigration advisor.

Work Schedule:

M-F 8:00AM - 5:00PM

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Please attach resume and cover letter when applying.

Benefits:

For information regarding our Benefits, click here .

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.