Admissions and Enrollment Specialist Assistant

Posting Details

Posting Summary

Working Title Admissions and Enrollment Specialist Assistant Role Title Education Support Spec II Role Code 29143-SW FLSA Nonexempt Pay Band 03 Position Number 295W5525 Agency Tidewater Community College Division Tidewater Community College (Div) Work Location Portsmouth - 740 Hiring Range $15.79 per hour, part time Emergency/Essential Personnel No EEO Category F-Admin Supp Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule
29 hours a week:
Monday & Tuesday: 12:30pm - 6:30pm
Wednesday & Friday: 11:00am - 5:00pm
Thursday: 12:00pm - 5:00pm
Sensitive Position No Job Description

Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College ( TCC ) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC . TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The Admission and Enrollment Specialist Assistant’s main function is to support the offices of Admissions and Enrollment. This position will provide information about Admissions and Enrollment and will assist students in person, on the phone and in email about applying to Tidewater Community College, scheduling classes and class availability, give general information about records and grades, third party contracts, cross registration, transcripts, verifications, admissions and domicile. Assist in recruitment related events and college campus tours.

The Primary duties for the Admissions and Enrollment Specialist Assistant include excellent customer service skills and provide knowledge of Admissions and Enrollment. Support problem solving issues regarding enrollment, grades, records, transcript request, enrollment verification request, cross registration, data changes, senior citizens, and FERPA forms.

The Admissions and Enrollment Specialist Assistant is responsible for maintaining the department’s workspace by ensuring that college forms and publications are accurate and up to date, the daily sorting and distributing mail, processing official college transcripts, verifications, data changes, enroll/drops and withdraws students using PeopleSoft/Oracle SIS system. Also researching, processing and removing negative and positive service indicators on student’s account.

The Admissions and Enrollment Specialist Assistant must scan and maintain student’s documents into a college wide database using Image-Now Imaging System. The Education Support Specialist will troubleshoot, answer enrollment, record and grade questions through student walkup, email and on the phone.

The Admissions and Enrollment Specialist Assistant will participate in outreach communication to potential and current students on enrollment. Advise and interprets VCCS , TCC , FERPA , state policies and procedures to students, parents, faculty, staff, and the general public. Greet incoming visitors, student, faculty and staff members at the welcome desk. Assist students with complete admissions and enrollment processes, paperwork and getting started in school.

Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications

• Strong knowledge of effective customer service techniques.
• Ability to communicate effectively with diverse constitutes.
• Strong ability to work independently and cooperatively as a team member. Knowledge and skill in researching and resolving problems and issues with enrollment, records and grades.
• Knowledge of Peoplesoft or other SIS systems.
• Experience in a college setting.
• Ability to interpret and apply Virginia Community College ( VCCS ), Family Educational Rights and Privacy Act ( FERPA ), and college policies and procedures as they relate to student services.
• Demonstrate ability to use Microsoft Office Suite including Excel.
• Ability to organize and maintain files and records.

Additional Considerations

• Knowledge of ImageNow scanning system.
• Experienced in the Office of Admission and/or Enrollment experience
• Experience with student recruitment
• Community College experience

Operation of a State Vehicle No Supervises Employees Yes Required Travel
N/A

Posting Detail Information

Posting Number WGE_2172P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 09/16/2024 Job Close Date 10/14/2024 Open Until Filled No Agency Website Tcc.edu Contact Name Email Phone Number Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, anEEOemployer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, theVCCSis committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
TheVCCSis anEOEand Affirmative Action Employer. In compliance with the Americans with Disabilities Acts ( ADA and ADAAA ), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.