Advanced Help Desk Support Technician

Location:Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901

Department: IS Information Technology Svcs

Work Type: Full Time

Shift:7:00AM - 7:00PM, variable

Minimum to Midpoint Pay Rate:$22.73 - $29.55 / hour

Summary

Under general supervision, this position will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Team members will perform related work as required.

Requirements

Educational Requirements

Degree/Diploma Obtained
Program of StudyRequired/
Preferredand/or
High School Diploma or Equivalent
Required

Additional Requirements

Minimum of 1 year of formal education or college beyond high school required. A plus certification or MCSE/MCSA certification in place of college

Experience Requirements

Minimum Years Required
Area of ExperienceRequired/
Preferredand/or
No Experience Required

Additional Requirements

Knowledge of basic computer skills and networking

State of Florida Licensure Requirements

Licenses
Required/
Preferredand/or
Not Required

Certifications/Registration Requirements

Certificates/Registrations
Required/
Preferredand/or
MCSE (Microsoft Certified Solutions Expert)
Preferredor
MCSA (Microsoft Certified Solutions Associate)
Preferred

US:FL:Fort Myers