Agency Growth Operations Manager- SMB Growth

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Role
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

Responsibilities
1. Responsible for agency acquisition and onboarding under SMB, and improving the number of effective monthly active advertiser (eMAA);
2. Research and insight into agency business models, formulate and implement agency acquisition policies, cooperation models, and growth systems to adapt to the characteristics of global SMB;
3. Explore the acquisition and growth strategies of agents and productize them to improve conversion rate;
4. Optimize product capabilities to help agencies get through the novice stage, improve operational efficiency, and contribute to eMAA;
5. Collaborate with the sales team to convert Sophisticated agents into managed services, help agencies keep growing through manual services, and continuously contribute to revenue increase;

Qualifications

Minimum Qualifications:
1. Bachelor's degree or above, with years of work experience, familiar with the types of agents and business models, and those with experience in agent cooperation are preferred;
2. Familiar with North American policies and the characteristics of the agent market, able to grasp the core demands of agents to formulate strategies and attract agents to cooperate;

Preferred Qualifications:
1. Strong project management skills, efficient cross-team collaboration, and completion of productization and follow-up iterations of growth strategies. Product Manager experience is preferred.
2. Strong data sensitivity, able to extract key information from data and insight into problems, able to use statistical analysis tools for basic Data Analysis;

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2