Agency Team Leader

Responsibilities

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Atlantic Region CBO (uhs.com)

The Atlantic Region CBO is seeking a dynamic and talented Agency Team Lead.

The primary responsibility of the Agency Team Lead is to work in conjunction with the Agency Manager to coordinate the vendor activities of the Vendor Management team.

Key Responsibilities include:

• Review, process and analyze all reports related to monitoring and flow of patient accounts currently outsourced
• Serve as a support to Agency Reps, Charity and Medicare Bad Debt Specialists and other staff by answering questions and concerns. Provide education and training to all staff as needed. Maintain all training, policies and reference documents as it relates to collections and vendor/outsourcing processes
• Organize and facilitate processing of all vendor/agency requests and worklists within the department, as well as the Medicare Bad Debt and Charity accounts
• Participate in conference calls/meetings and build relationships with vendor liaisons
• Oversee and facilitate the processing of bankruptcy notices with staff in compliance with all related policies and procedures
• Oversee and facilitate the processing of subpoena requests for billing records with staff in compliance with all related policies and procedures.
• Oversee and facilitate the processing of bad debt accounts with staff in compliance with all related policies and procedures.
• Assist department manager and upper management with developing individual and group departmental goals and objectives
• Other duties as assigned

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

Contact Information:

• Nicole Baez
• HR Coordinator/Recruiter
• Nicole.baezRojas@uhsinc.com

Location: Onsite - Richmond, VA

Qualifications

Position Requirements:

• High school diploma or equivalent, associate's degree preferred
• 1-3 years healthcare experience required.
• Proactive, assertive articulates knowledge and understanding of self-pay collections and process flow of outsourced patient accounts.
• Understanding of Charity and Medicare Bad Debt guidelines, bankruptcies, subpoenas and affidavits.
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

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