Agent Front Desk
San Diego, California
Employer: IHG
Industry: Hotel
Salary: $21.49 per hour
Job type: Full-Time
Role Purpose
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities
Key Skills & Experiences
CA Salary transparency
The hourly pay range for this role is $21.49/hr. This is only applicable for jobs to be performed in San Diego, CA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees.
You can apply for this role through the link below (or through internal career site if you are a current employee).
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Who we are
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
Bring your story, to inspire new ones.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
- Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day's schedule.
- Jump into other ad-hoc duties when your colleagues need your help.
Key Skills & Experiences
- Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
- Fluency in the local language - extra language skills would be great, but not essential.
- Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
- Flexibility - night, weekend and holiday shifts are all part of the job.
- You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
- Experience - ideally you'll have spent at least one year in a front desk or guest service position.
- Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
CA Salary transparency
The hourly pay range for this role is $21.49/hr. This is only applicable for jobs to be performed in San Diego, CA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees.
You can apply for this role through the link below (or through internal career site if you are a current employee).
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Who we are
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
Bring your story, to inspire new ones.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Created: 2024-10-06
Reference: 134962
Country: United States
State: California
City: San Diego
ZIP: 92109
Similar jobs:
-
Front Desk Receptionist
Compunnel in San Jose, California -
Rehab Services Front Desk/Call Center Specialist - 131745
University of California San Diego in La Jolla, California💸 $26.18 - $32.54 per hour -
Front Desk Coordinator - Vista & Encinitas - 132371
University of California San Diego in Encinitas, California💸 $26.18 - $32.54 per hour -
Front Desk Coordinator - Neurology
UCLA Health in Los Angeles, California💸 $25.60 - $36.33 per hour -
Admin Assistant Front Desk - Rehab Services
UCLA Health in Los Angeles, California -
Front Desk Coordinator Per Diem-Med Specialties - 131828
University of California San Diego in La Jolla, California💸 $32.99 per hour -
Front Desk Coordinator - Cancer Services, Per Diem - 132080
University of California San Diego in La Jolla, California💸 $32.99 per hour -
Front Desk Agent - Residential
FirstService Residential in Los Angeles, California💸 $20 - $22 per hour -
Front Desk Fitness
Clubcorp Usa Incorporated in Tarzana, California -
Front Desk Representative
Apex Systems in San Diego, California -
MWR Front Desk Associate (Unaccompanied Housing)
Commander, Navy Installations in Port Hueneme, California -
Front Desk Associate
FirstService Residential in Irvine, California💸 $22 - $23 per hour -
Agent Front Desk (190217)
IHG in San Diego, California💸 $16.85 per hour -
Front Desk Assistant (West Hills only)
UCLA Health in West Hills, California -
Front Desk Fitness
Clubcorp Usa Incorporated in Coto de Caza, California -
Front Desk Coordinator - 131969
University of California San Diego in La Jolla, California💸 $16.24 - $34.96 per hour -
Front Desk Clerk (Part-Time)
Hilton Grand Vacations in South Lake Tahoe, California💸 $18.50 - $21.15 per hour -
Front Desk Receptionist Clerk (OA)
Military Treatment Facilities under DHA in Port Hueneme, California -
Front Desk Receptionist (Part-time)
UHS in Sacramento, California -
Front Desk Clerk Swing/night audit
Hilton Grand Vacations in South Lake Tahoe, California💸 $18.50 - $21.15 per hour