MWR Front Desk Associate (Unaccompanied Housing)

Summary

This position is located at the Unaccompanied Housing. This position will perform front desk functions for the lodging program.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

• Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer-generated reports as assigned and notates any account discrepancies for action by management.
• Answers phones and transfers calls to appropriate individuals and replies to guest questions.
• Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.
• May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.
• The position may require a rotating shift schedule. Work hours may be scheduled for anytime during a 24-hour day, 7 days a week.
• Performs other related duties as assigned.

Requirements

Conditions of Employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Qualifications

• Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
• Must be skilled in the use of a personal computer and various software programs.
• Must possess basic math and reading skills.
• Must be able to communicate clearly and effectively both verbally and in writing in English.

Education

This job does not have an education qualification requirement.

Additional information

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  The following documents are required at the time of application:
  
  
  • Résumé
  • Proof of education/training: provide a copy of your awarded/conferred college transcript(s)
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
  • If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
  • If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
  • If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
• How to Apply
  
  Applications are not accepted in person or via email. Applicants must apply online.
  
  Click the blue APPLY button at the top of this announcement to apply.
  
  Agency contact information
  
  Chelsea Shaw
  
  Phone
  
  805-982-3921
  
  Email
  
  Chelsea.b.shaw.naf@us.navy.mil
  
  Address
  
  NAVBASE Ventura County/Pt Mugu
  
  Bldg 1180, 29th Ave
  
  Port Hueneme, CA 93043
  
  US
  
  Next steps
  
  Applicants who do not meet the above requirements or submit all required forms may not be considered. Due to volume of applications received, applicants may not be notified of non-selection.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

The following documents are required at the time of application:

• Résumé
• Proof of education/training: provide a copy of your awarded/conferred college transcript(s)
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

How to Apply

Applications are not accepted in person or via email. Applicants must apply online.

Click the blue APPLY button at the top of this announcement to apply.

Agency contact information

Chelsea Shaw

Phone

805-982-3921

Email

Chelsea.b.shaw.naf@us.navy.mil

Address

NAVBASE Ventura County/Pt Mugu

Bldg 1180, 29th Ave

Port Hueneme, CA 93043

US

Next steps

Applicants who do not meet the above requirements or submit all required forms may not be considered. Due to volume of applications received, applicants may not be notified of non-selection.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request