AIRPORT OPERATIONS CENTER COORD.

JOB ANNOUNCEMENT

CHICAGO DEPARTMENT OF AVIATION

Under general supervision, assigned to staff the Airport Operations Center (AOC), coordinating operational activities at the City's International Airports, performing a variety of duties to support incident response and other activities concerning security and public safety; and performs related duties as required.

ESSENTIAL DUTIES: Monitors and coordinates operational activities at City Airports to identify any security, public health, or public safety incidents. Receives information on daily operational activities at City Airports and issues daily situation reports to agencies represented in the AOC. Issues notifications to airport stakeholders, the traveling public, and senior executives on incidents occurring within the Airports as identified in job aids and in coordination with supervisor. Coordinates the initial response to emergency incidents at Airports amongst agencies represented in the AOC, including initiating conference calls amongst senior leadership in response to incidents. Monitors calls received and dispatched by the AOC to quickly identify any issues needing to be addressed and coordinates the different CDA sections and agencies that may assist. Notifies supervisor of emergency situations, escalated police, fire or security incidents and other incidents requiring an emergency management response. Monitors special events occurring at O'Hare Airport and provides operational updates as warranted. Updates and briefs staff at start of shift on previous shift's reported incidents, upcoming airport activities and other information with potential impact on communication center's call taking, monitoring and dispatching operations. Coordinates response to maintenance requests and social media inquiries to ensure quick resolution of facilities or operational issues. Consolidates data from internal and external agencies to form a visual representation of airport activities and allow for reliable information and open communications to the Airport's stakeholders. Coordinates information for planning and response with Incident Management Center staff when activated. Maintains and reviews logs of events to be used by emergency operations personnel. Performs other related duties as required.

DAYS: Varies, 3 shifts operating on a 24H basis, 24/7/365 availability required.

HOURS: 7am-3pm, 3pm-11pm, 11pm-7am

LOCATION: O'Hare International Airport.

The candidate(s) selected for hire must pass an airport background check and a Security Threat Assessment (STA).

THIS POSITION IS IN THE CAREER SERVICE

Qualifications

MINIMUM QUALIFICATIONS

Graduation from an accredited college or university with a Bachelor's degree, plus two (2) years of emergency management or operations center experience; or an equivalent combination of training and experience.

NOTE: To be considered for this position you must provide information about your educational background and your work experience. You must include job titles, dates of employment, and specific job duties. (If you are a current City employee, Acting Up cannot be considered.) If you fail to provide this information at the time you submit your application, it will be incomplete and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.

NOTE: You must provide your transcript, diplomas, licenses and other supporting documents if applicable, at time of processing.

Education & Employment Verification - Please be advised that if you are selected to be hired you must provide, upon request, adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.

SELECTION REQUIREMENTS:

This position requires applicants to complete an interview which includes a writing/skills assessment exercise. The interviewed candidate(s) who possess the qualifications best suited to fulfill the responsibilities of the position will be selected AND

Preference will be given to candidates possessing the following:

Previous experience in an Aviation related Operations center.

Previous experience in a Dispatching Operations Center.

Level of expertise working with a Computer Aided Dispatching software or any Communications or Operations management software.

VETERANS PREFERENCE NOTE : The City of Chicago offers Veterans Preference to both current, active military personnel AND military personnel who have served in the Armed Forces of the United States and have received an honorable or general discharge. Eligible candidates must have at least six months of active duty documented. In order to receive the veterans preference, candidates need to indicate whether or not they are a veteran by answering "yes" or "no" to the question on the online application that asks, "Are you currently serving on active duty for at least six months in the Armed Forces of the United States OR have you served in the Armed Forces of the United States on active duty for at least six months and received an honorable or general discharge?" In addition, you must attach documentation to verify your military service. For veterans, you must attach a copy of your DD214 (Member Copy-4) to your online application which includes character of service status OR a letter from the United States Veterans Administration on official stationery stating dates of service and character of service. For active military personnel, you must attach a letter from your Commanding Officer on official stationery verifying your active duty, length of service, and character of service in the Armed Forces of the United States AND a copy of your military ID to your online application. Failure to answer the question and attach the required documentation will result in you not being considered for the Veterans Preference.

Evaluation: Your initial evaluation will be based on information provided on the application form and documents submitted with the application. Applications must be submitted by the individual applicant. No second party applications will be accepted.

Residency Requirement: All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.

If you would like to request a reasonable accommodation due to disability or pregnancy in order to participate in the application process , please contact the City of Chicago, Department of Human Resources, at 312-744-4976 (voice) or 312-744-5035 (TTY). Please be prepared to provide information in support of your reasonable accommodation request.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The candidate(s) selected for hire must pass an airport background check and a Security Threat Assessment (STA).

The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.

City of Chicago

Brandon Johnson, Mayor

Please note, all positions with the City of Chicago close promptly at 11:59pm C.D.T. Applications for this position will be accepted until 11:59p.m. C.D.T. on July 4th, 2024. No exceptions will be made.