Analyst Field Support

Location:
Plano, TX, US, 75024

Brand: Altice USA

Requisition #: 6658

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

This position is responsible for providing level II IT equipment and user support to designated Altice USA offices or WFH users. This support ranges from working with centrally located network and voice support teams to providing full hardware and software desktop support.

Responsibilities

• Respond and resolve end-user issues via in-person visits, telephone or escalated service desk tickets, maintaining service level agreements.
• Perform installations, configures and tests desktop/server hardware and software.
• Troubleshoot mobile and telephony devices.
• Partner with internal departments to implement new programs or provide technical assistance.
• Coordinate with corporate IT resources to understand and minimize the impact of potential widespread issues.
• Monitors resource utilization, coordinates hardware/software upgrades, train computer operators and users, requests software fixes and enhancements from various software vendors and physically installs electronic business equipment.
• Provides support and education by preparing application, hardware, and network documentation.
• Improves productivity by providing technical and operational support to end users of computer systems.
• Assists with the support and maintenance of IT managed network and system infrastructure in coordination with enterprise network team.

Qualifications

• High school diploma or equivalent required. Bachelor's degree in Computer Science or similar a plus.
• Previous experience troubleshooting basic hardware/software.
• Appropriate valid driver's license and a good driving record.
• Microsoft technical certification for current Windows OS, a plus.
• Vendor hardware certification(s), a plus.
• Ability to troubleshoot technical issues remotely.
• Experience with Windows OS, Microsoft Office, Internet browsers and Email clients.
• Working knowledge of systems hardware, printers, scanners and other peripheral devices.
• Routine travel to various AUSA offices within assigned territory.
• 7x24 on-call availability to respond to support requests and flexible work schedule to respond to the needs of the business.
• Bi-lingual proficiency preferred in some locations.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $43,904.00 - $72,128.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.