ANALYST, SOFTWARE MANAGEMENT

DEPARTMENT OF TECHNOLOGY SERVICES (DOTS)

Work Year: 235 Traditional

FTE: 1.000

Salary Range: $68,448 - $82,139

Applications will be received until October 1, 2024 . If the position is not filled by then, we may consider applications submitted after the deadline. Interested applicants must apply online by visiting the Denver Public Schools job board at careers.dpsk12.org

About this job:

Responsible for performing technical analysis to solve business problems using advanced methods. Contributes to operational goals by influencing district decision-making. Administers the maintenance, procedures, and reporting district wide systems and platforms.

Responsible for tracking and managing the incident flow for the software approval process, ensuring compliance with internal and external standards. Involves analyzing software usage data, tracking licenses, and interpreting findings from device management systems to inform decisions on software purchases and renewals. Provides timely support to end-users, collaborates with various teams, and reports on data related to software compliance and legal requirements.

What DPS Offers You:

• A Culture that values Equity, Accountability, Integrity, Collaboration and Fun with a shared vision that Every Student Will Succeed.

• Salary Range: $68,448 - $82,139
• In addition to competitive compensation, DPS has other Total Reward offerings such as; time off, health and wellness benefits, and PERA Retirement.

What You'll Do:

• Tracks the incident management for the software approval process.
• Analyzes software usage and tracking of licenses.
• Interprets data collected by device management systems for software usage.
• Collects and reports on data to determine if a Data Protection Addendum (DPA) is required for the District software based on analysis of software findings.
• Assists in managing user access, running usage reports, determining need for central purchases of requested software, and collaborating with the purchasing team on software renewals.
• Evaluates software requests against internal criteria, as well as SOC accessibility standards, FERPA, HIPAA, and COPPA compliance.
• Provides data to inform decisions as to whether the software meets standards and is acceptable for use.
• Collects data required to report to the community in compliance with legal requirements.
• Delivers customer/end-user, hands on, email, chat, video conference, and telephone support internally in an efficient and timely manner.

What You'll Need:

• High School Diploma/GED required.
• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field, preferred.
• ITAM or SAM professional licensing is preferred but not required. CSM licensing is preferred.
• At least one (1) year of experience in technology troubleshooting, isolating and diagnosing problems.
• Knowledge of enterprise application usage and licensing models used by software producers and vendors.
• Skill in analyzing qualitative and quantitative information to inform decision making.
• Skill in the running and managing reports in spreadsheets.
• Strong attention to detail
• Effective communication skills
• Effective time management and organizational skills
• Work collaboratively with others on a team
• High degree of integrity in handling confidential information
• Aptitude for variety and changing expectations and fast-paced environment
• Effectively handle multiple demands and competing deadlines
• The ability to take responsibility for one's own performance
• Ability to work in a multi-ethnic and multicultural environment with district and school leaders, faculty, staff and students
• Demonstrated ability to communicate and collaborate across departments and at all levels of the organization.
• Knowledge of Google Enterprise, Microsoft, Adobe or other software licensing.

Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.