Analytics and Reporting Manager

Job Description Summary

The Analytics Manager is a mission critical role for the organization and is responsible for advancing South Shore Health's mission of providing world class healthcare in the community by delivering relevant information to key stakeholders to drive improvements in care quality, financial performance, operational effectiveness, and risk management. The manager is a customer forward leader who will lead a team of analyst that will provide data driven insights to fuel strategic organizational priorities. The Analytics Manager must have a strong customer focus with a high service aptitude, as well as a strong background in current concepts for leveraging data and analytics to drive organizational performance. The Analytics Manager serves as the principal officer with responsibility for operations and systems. The Manager leads efforts to derive a comprehensive data and analytics vision and strategy that coordinates the design, development and implementation activities that incorporates the needs of our patients, our clinicians and the larger community served by South Shore Health.

Job Description


Responsibilities
• Manage team of BI Developers, Warehouse Administrators and report writers. Includes managing: training for the team; developing an overall reporting Vision and Strategy; team workload management; HR relations; staff development and budget.
• The Analytics manager should be proactive in approach by meeting South Shore Health Leaders data needs through reporting deployed through core business systems: Epic, Workday and Strata Jazz.
• Monitoring and reporting on errors regarding data input in order to provide accurate information.
• Maximize reporting, analytics and dashboards via core business systems, to include, but not limited to: Epic Systems, Workday and Strata Jazz
• Create Data reporting strategy based on the strategic goals of the organization.
• Develop and deploy a revised South Shore Health Data Governance program.
• Develop, deploy and support the self-service reporting needs of the organization.
• Develop and manage the intake, support and delivery of core services and reporting needs for the organization.
• Provide and present strategic data driven recommendations.
• Evaluate new data technology and opportunities.
• Develop a plan for augmenting standard reporting with 3rd party tools for bespoke reporting or complex analytics needs of South Shore Health. This may include other 3rd party tools such as Click, Tableau or Power BI.

Leadership Competencies
High levels of service aptitude with a strong customer focus and an understanding of how to maximize the return on investment for standard reporting out of enterprise systems. Ability to foster creative thinking around how we use data to solve unique business challenges. Ability to engage Executive and Senior Leaders by relationship building and effective communication. Strong interpersonal skills required. Ability to adapt to a changing environment, problem solve and develop solutions. Executive level presentation skills required. Familiarity with the complexities of the healthcare environment both competitive and regulatory is preferred but not required.

Qualifications
Education & Experience
Bachelor's degree is required
Bachelors in an area requiring strong analytical thinking (Science, Technology, Math and Engineering) is preferred

Graduate degree is preferred

• Progressive leadership experience over a number of years in the field of data science, reporting and analytics is required.
Skills and Knowledge
• Knowledge and experience with health care information systems or knowledge of processes and workflows in business and clinical settings is preferred
• Knowledge or experience with enterprise revenue, clinical, HR and financial systems is preferred.
• Flexible team player with strong project management and organizational skills.
• Ability to understand and explain complex technical concepts in terms understandable to customers, strong written and verbal communication skills to include the creation of project documentation and technical writing, ability to exercise discretion and independent judgment on workflow design, problem solving and other projects that support business needs.
• Demonstrated analytical and problem solving skills are necessary.
• Proficiency in Microsoft Office including Word, Excel, and Power Point required.
• Participates in continued learning with a focus on fundamental understanding of South Shore Health's enterprise systems and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role.
• Embraces technological advances that allow us to communicate information effectively and efficiently based on role.