AppleCare Training Program Manager
Cary, North Carolina
Summary
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when highly skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire - and that by focusing on the smallest of details, we can make big impacts with our customers!
The AppleCare Training Program Manager team in AMR is looking for a dynamic, professional with training experience to join their team.
In this role, you will gain an insider's view on AppleCare Training processes, planning and execution of all delivery programs in Apple's Vendor Training world. You will build strong, durable relationships with internal and supplier partners. In addition, the development of cross-functional relationships with stakeholders including Vendor Management, Quality, Project and Change management among others, will be essential.
Description
As a Training Program Manager, in supporting the AppleCare business customer experience goals, you will develop cross regional relationships with global training teams and have opportunities to assess and drive project and change processes. You will work closely with other TPM's in and outside of region, including TPM Managers, and Training Delivery Managers, Instructors and other training professionals.
Responsibilities Include:
Act as the primary point of contact for specific Vendor Training organizations, addressing and supporting the training needs of the Partner.
Execute strategies for implementing training and program management initiatives.
Encourage continuous improvement by constantly monitoring and sharing best practices.
Demonstrate Project and change management leadership by encouraging new ideas and organization innovation.
Analyze, review, and communicate detailed reporting from Tableau on OSV Training performance.
Collaborate across the organization to achieve common business goals.
Support fellow TPMs and Training Operations Managers in the planning and execution of the AMR and global training vendor strategies.
Build strong partnerships with key stakeholders such as Vendor Managers, Vendor Account Managers, Quality Program Managers and AppleCare leadership.
Partner with the Content Development team to ensure that all training feedback from partners are current and reflect best practices.
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when highly skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire - and that by focusing on the smallest of details, we can make big impacts with our customers!
The AppleCare Training Program Manager team in AMR is looking for a dynamic, professional with training experience to join their team.
In this role, you will gain an insider's view on AppleCare Training processes, planning and execution of all delivery programs in Apple's Vendor Training world. You will build strong, durable relationships with internal and supplier partners. In addition, the development of cross-functional relationships with stakeholders including Vendor Management, Quality, Project and Change management among others, will be essential.
Description
As a Training Program Manager, in supporting the AppleCare business customer experience goals, you will develop cross regional relationships with global training teams and have opportunities to assess and drive project and change processes. You will work closely with other TPM's in and outside of region, including TPM Managers, and Training Delivery Managers, Instructors and other training professionals.
Responsibilities Include:
Act as the primary point of contact for specific Vendor Training organizations, addressing and supporting the training needs of the Partner.
Execute strategies for implementing training and program management initiatives.
Encourage continuous improvement by constantly monitoring and sharing best practices.
Demonstrate Project and change management leadership by encouraging new ideas and organization innovation.
Analyze, review, and communicate detailed reporting from Tableau on OSV Training performance.
Collaborate across the organization to achieve common business goals.
Support fellow TPMs and Training Operations Managers in the planning and execution of the AMR and global training vendor strategies.
Build strong partnerships with key stakeholders such as Vendor Managers, Vendor Account Managers, Quality Program Managers and AppleCare leadership.
Partner with the Content Development team to ensure that all training feedback from partners are current and reflect best practices.
Created: 2024-08-27
Reference: 200564851
Country: United States
State: North Carolina
City: Cary
ZIP: 27560
About Apple
Founded in: 1976
Number of Employees: 154000
Website: https://www.apple.com/
Career site: https://www.apple.com/careers/us/
Wikipedia: https://en.wikipedia.org/wiki/Apple_Inc.
Instagram: https://www.instagram.com/apple/
LinkedIn: https://www.linkedin.com/company/apple
Similar jobs:
-
Project Manager - Grant Program
Apex Systems in Greensboro, North Carolina -
Program Manager
Munich Re in Concord, North Carolina -
Drug Testing Program Manager
Koniag Government Services in Charlotte, North Carolina -
Accommodations Manager, Program Management
AEG in Raleigh, North Carolina -
Retail Training Program ManagerĀ
Lenovo in Morrisville, North Carolina -
Program Manager
Cornerstone Building Brands in Cary, North Carolina💸 $120000 - $140000 per year -
Operational Project Manager- Referrals Program) Care Access - Svc Integration
unc health care in Morrisville, North Carolina💸 $37.24 - $53.54 per hour -
Program Manager, IT Agile RTE - Infrastructure & Ops
Retail Business Services in Salisbury, North Carolina -
Program Manager
Jacobs in Research Triangle Park, North Carolina -
RN Care Manager - Health Alliance Pediatric Navigation Program
unc health care in Raleigh, North Carolina💸 $34.65 - $49.81 per hour -
Program Manager
KBI Biopharma in Durham, North Carolina💸 $95000 - $130000 per year -
Sr. Customer Program Manager
Lenovo in Morrisville, North Carolina -
Aviation Safety Inspector, Assistant Aircrew Program Manager
Federal Aviation Administration in Charlotte, North Carolina -
Program Manager - Academic Leadership Recruitment
unc health care in Chapel Hill, North Carolina💸 $43.04 - $61.87 per hour -
Program Manager - Technical
Vidant Health in Greenville, North Carolina -
Management and Program Analyst
National Oceanic and Atmospheric Administration in Asheville, North Carolina -
Project Manager - Security Infrastructure - Branch Refurbishment Program
CBRE in Charlotte, North Carolina -
Coordinator, Program Management
AEG in Raleigh, North Carolina -
Solution Product Manager - Global Future Leaders Program (NC, USA)
Lenovo in Morrisville, North Carolina -
Program Manager, IT Agile RTE - Supply Chain
Retail Business Services in Salisbury, North Carolina