Application Support Analyst
Valhalla, New York
Employer: USI Holdings Corporation
Industry:
Salary: Competitive
Job type: Full-Time
General Description: Responsible for resolving application and system issues related to multiple applications.
Responsibilities:
• Manage incoming tickets related to business applications. Troubleshoot system problems and issues. Deliver end-user satisfaction by providing excellent customer service.
• Liaison between IT and the business team. Participate in project prioritization and business adoption.
• Attend meetings with internal customers and/or outside vendors to jointly determine needs.
• Train other staff members on troubleshooting and diagnosing problems.
• Assist in system upgrades, installations, and testing of the applications.
• Provide support for critical situations (in conjunction with others).
• Ensure environments are set up, ready per schedule and administered throughout project phases.
• Ensure compliance with IT policies and procedures; support internal/external audits
• Document activities and create reference materials. Includes detailed remediation steps, notices, reminders, technical standards and security policies.
Cyber Security Job Responsibilities:
• Operate in accordance with USI Policies for the Information Security Program (PISP) and USI Standards for the Information Security Program (SISP)
• Keep up to date with security updates and improvements. Implement improvements as appropriate.
• Protect systems against unauthorized access by appropriately defining access.
• Upgrade systems by implementing and maintaining security and technical controls.
Knowledge, Skills and Abilities:
• 3+ years of Insurance Operations/Accounting knowledge or IT Support
• Microsoft SQL Knowledge
• Working knowledge of insurance applications. Includes Sagitta, BenefitPoint, ImageRight, ConceptOne, SurePath, Microsoft Dynamics CRM, and other business applications.
• Insurance Operations/Accounting knowledge or IT Support.
• Ability to test, review, and analyze data between systems.
• Demonstrated ability to use Microsoft Office.
• Ability to develop and adhere to project timelines and to work under deadlines.
• Must be able to work independently with minimal supervision.
• Effective analytical/problem solving and research skills.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong organizational skills, excellent communication and people skills.
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
Salary Range: $55,000-$70,000. This is a bonus eligible position with a target incentive of 5%.
Job ID:
28308
Responsibilities:
• Manage incoming tickets related to business applications. Troubleshoot system problems and issues. Deliver end-user satisfaction by providing excellent customer service.
• Liaison between IT and the business team. Participate in project prioritization and business adoption.
• Attend meetings with internal customers and/or outside vendors to jointly determine needs.
• Train other staff members on troubleshooting and diagnosing problems.
• Assist in system upgrades, installations, and testing of the applications.
• Provide support for critical situations (in conjunction with others).
• Ensure environments are set up, ready per schedule and administered throughout project phases.
• Ensure compliance with IT policies and procedures; support internal/external audits
• Document activities and create reference materials. Includes detailed remediation steps, notices, reminders, technical standards and security policies.
Cyber Security Job Responsibilities:
• Operate in accordance with USI Policies for the Information Security Program (PISP) and USI Standards for the Information Security Program (SISP)
• Keep up to date with security updates and improvements. Implement improvements as appropriate.
• Protect systems against unauthorized access by appropriately defining access.
• Upgrade systems by implementing and maintaining security and technical controls.
Knowledge, Skills and Abilities:
• 3+ years of Insurance Operations/Accounting knowledge or IT Support
• Microsoft SQL Knowledge
• Working knowledge of insurance applications. Includes Sagitta, BenefitPoint, ImageRight, ConceptOne, SurePath, Microsoft Dynamics CRM, and other business applications.
• Insurance Operations/Accounting knowledge or IT Support.
• Ability to test, review, and analyze data between systems.
• Demonstrated ability to use Microsoft Office.
• Ability to develop and adhere to project timelines and to work under deadlines.
• Must be able to work independently with minimal supervision.
• Effective analytical/problem solving and research skills.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong organizational skills, excellent communication and people skills.
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
Salary Range: $55,000-$70,000. This is a bonus eligible position with a target incentive of 5%.
Job ID:
28308
Created: 2024-06-09
Reference: 28308
Country: United States
State: New York
City: Valhalla
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