Application Support - L1 / L2 Support

OrbitPeople LLC brings together the brightest minds to create breakthrough technology solutions, helping our customers gain a competitive advantage. At OrbitPeople LLC, we are continuously evolving how we work and how we look at the business challenges, so we can continue to deliver measurable, sustainable solutions to our clients.

We are looking for a self-motivated "Application Support - L1 / L2 Support" with excellent communication and customer service skills.

Key Skills:

# Application Support , # COTS (commercial off the shelf)

• Minimum Experience : 5 Yrs

Roles & Responsibilities:

• Monitoring the event alerts and notify to the concerned team and process the requests from the end-users to level 3 support & respective development teams
• Monitor the availability of the database events like DB availability, Instance availability and the space availability of disk drives and file systems
• Monitor the database related activities, respond calls from the developments teams
• Monitor the backups and recovery errors
• Monitor the metric alerts, performance-related issues like high CPU utilization, application performance, and high memory utilization
• Activities also include monitoring and troubleshooting COTS (commercial off the shelf) and internally developed applications, and on occasion, working with vendor support
• Monitor and Support Remote Desktop connections
• Provide necessary technical support relating to various applications, system-level software, compilers, and other general computing applications
• Responsible for addressing or escalating any malfunctioning of applications or software systems
• Involved with the administration, configuration, installation, and version upgrading, and patching of assigned applications and all of its components
• Provide support during standard 8 business hours with on-call support outside of standard business hours if needed

Education:

Bachelor's Degree in Computer Science, Information Systems or equivalent