Job Title - Application Support Lead

Position Duration - 6 Months contract to hire

Location - Dallas, TX

Job Summary:
Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.

Job Responsibilities:
• Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
• Perform code upgrades without supervision.
• Be responsible for, and master multiple subject matter areas of responsibilities.
• Identify and document best practices within their subject matter areas of expertise.
• Provide continuous process improvement suggestions.
• Maintain and document Standard Operating Procedures.

Skills:
• Complex troubleshooting in a mission critical production environment.
• IT Customer Service/Problem Management Resolution experience.

Education/Experience:
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience.
• 8+ years experience required.

Must have technical skills, tools, or experience:
General technical knowledge and experience
Have a background in data management - Oracle, Teradata, Hadoop, Data modeling, analytics (tools + reporting)
IT background, Leadership & Management background, highlighting the Data base management experience
Prior experience in a leadership capacity of managing large teams - 50+ people on team, minimum of 25 team members (3-5 years) and experience leading technologists

If interested in this role and have matching skill sets, please apply and one of our team members will get in touch with you.