Arts & Sci A/V Support Coordinator Specialist

Posting Details

Posting Details

Posting Number S12585P

Working Title Arts & Sci A/V Support Coordinator Specialist

Department Franklin-Deans OIT

About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department

The Franklin College Office of Information Technology supports the instruction, research, and service missions of Franklin College by aligning information technology resources and services with priorities and needs identified by the college and our departments. We strive to be proactive, demonstrate a positive attitude, and provide high-quality service to our faculty, staff, and students. We add value by harnessing the transformative potential of information technology to accomplish the missions of Franklin College.

College/Unit/Department website http://oit.franklin.uga.edu

Posting Type External

Retirement Plan TRS

Employment Type Employee

Benefits Eligibility Benefits Eligible

Full/Part time Full Time

Work Schedule

Additional Schedule Information

M-F, 40 hours per week

Advertised Salary Commensurate with Experience

Posting Date 08/27/2024

Open until filled Yes

Closing Date

Proposed Starting Date 10/01/2024

Special Instructions to Applicants

Location of Vacancy Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.



Position Information

Classification Title IT Client Support Professional

FLSA Exempt

FTE 1.00

Minimum Qualifications

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

Position Summary

The A/V Support Coordinator Specialist will utilize industry standard tools to deliver high-quality, proactive support to faculty and staff using instructional technologies and audiovisual equipment in the college's technology-enhanced facilities (e.g., conference rooms, classrooms, instructional labs). This position is responsible for the design, implementation, troubleshooting, and support for audiovisual technologies and services in alignment with Franklin College standards and practices. Additionally, this position supports the use of instructional technologies and services, including the learning management system, streaming media services, web conferencing services, digital signage, and supporting software and services. Candidates should possess a broad knowledge of current and emerging A/V technologies and support resources. This position is also responsible for developing and maintaining relationships with key stakeholders within supported units, project partners and vendors.

This individual is prepared to serve as a technical lead in an area relevant to the Franklin OIT Instructional Technology team. The individual will manage projects, manage workflows, provide direct support, and delegate tasks within their support team. Individuals in this position will need to interact with customers on the phone, electronically, and in-person. Some situations may take place in front of a classroom or auditorium setting.

Knowledge, Skills, Abilities and/or Competencies

• Obtain a Certified Technology Specialist (CTS) within the first six months and one exam attempt provided by Franklin OIT; other relevant certifications are desired.
• All team members are expected to be HDI Support Center Analyst certified.
• Franklin OIT arranges for all new hires who are not certified to attend HDI SCA training and funds one certification exam attempt.
• Audiovisual equipment design, installation, troubleshooting, and support experience.

• Technical
  • Problem-solving and troubleshooting skills
  • Expert knowledge and demonstrated experience with audio-visual project equipment design, installation, troubleshooting, and support
  • Experience utilizing an endpoint management system (e.g., AMX Resource Management Suite, Ivanti, Crestron Fusion RV, Extron Global Viewer Enterprise/GVE)
  • Knowledge of and demonstrated experience with learning management systems (e.g., D2L/Brightspace, Blackboard, Canvas)
  • Knowledge of and demonstrated experience with content management systems (e.g., Drupal, WordPress, Confluence, etc.)
  • Basic understanding of IP-based Layer 2/3 networking, VLANs, and troubleshooting techniques.
  
  Dependability
  • Meet agreed upon objectives of projects and tasks
  • Complete routine requests in a timely manner
  • Create a seamless experience for clients
  • Perform at a consistently high standard
  • Participate in an annual performance development process
  
  Productivity
  • Set and meet realistic goals
  • Effectively manage time and stay on-task
  • Document interactions with clients and routine tasks in a ticketing system
  • Maintain productivity by delegating tasks with junior team members as appropriate
  
  Relationships
  • Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers
  • Promote positive morale and serves as a positive representative of Franklin OIT
  • Attend department and college activities
  • Serve as an example for colleagues
  • Demonstrate professionalism and clarity in written and verbal communications
  
  Teamwork
  • Demonstrate personal accountability and avoid blaming others
  • Participate in the usage and implementation of college wide tools and standards Contribute to projects and tasks which have a college wide scope
  • Be available and proactive in assisting co-workers and clients during the work day
  • Train and develop junior team members
  • Manage workflows and processes within assigned team and with junior team members
  
  Strategic Planning
  • Demonstrate initiative in planning and organizing work within scope
  • Participate in and facilitate decision making and problem solving
  • Demonstrate alignment with Franklin OIT policies and priorities
  • Contribute to the development of standards and best practices
  • Engage with colleagues to explore new technologies, recommend alternative solutions, and provide feedback on strategic vision

Physical Demands

• This position spends long periods of time sitting/standing.
• This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues.
• This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment.
• This position will walk to meetings and job sites across campus, away from the individual's primary office.

Is driving a responsibility of this position? No

Is this a Position of Trust? Yes

Does this position have operation, access, or control of financial resources? No

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.



Duties/Responsibilities

Duties/Responsibilities

• Manage projects and delegate tasks related to audiovisual and instructional technology support across multiple Franklin College units; function as a member of the Instructional Technology team to facilitate support
• Train and develop technical skills with junior team members and mentor them on Franklin OIT standards and policies
• Serve as a technical lead and specialize in an area relevant to Franklin OIT Instructional Technology support needs
• Respond to requests for service and engage in proactive audiovisual and instructional technology support for units in Franklin College
• Provide all aspects of audiovisual support for technology-enhanced facilities including design, implementation, troubleshooting, and maintenance.
• Deploy audiovisual equipment and collaborate with team members on equipment/service standards
• Perform some networking and server-side tasks in collaboration with the Systems Management Team (e.g., network drop identification for activation/VLAN, application, network-related troubleshooting, digital signage, etc.)
• Communicate and provide services effectively in person, over phone, through electronic means (e.g., ticketing and email), and possibly in front of a classroom audience.

Percentage of time 50 Duties/Responsibilities

• Use a ticketing system to manage time and track requests; this position will participate in a college-level helpdesk.
• Develop documentation, presentations, and training materials for clients and other audiences. Provide training on an as needed basis.
• Consult with faculty and staff and recommend appropriate IT and A/V solutions; educate clients about information security risks and keep them informed about policies and practices in IT and A/V.
• Assist with planning and problem solving; explore alternatives and recommend solutions.

Percentage of time 25 Duties/Responsibilities

• Contribute to the development of standards and best practices, collaborate with colleagues in Franklin OIT, and participate in OIT projects.
• Work with team members across Franklin OIT to address coverage gaps.
• Help manage equipment lifecycles, explore emerging technologies, and recommend solutions that help improve efficiency and effectiveness. Gather quotes and interact with vendors for support.
• Participate in and/or lead IT meetings at the department, college, and/or institutional level.

Percentage of time 20 Duties/Responsibilities

• Completes all other duties as assigned.

Percentage of time 5

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Michael Hill

Recruitment Contact Email foitnews@uga.edu

Recruitment Contact Phone



Posting Specific Questions

Required fields are indicated with an asterisk (*). Applicant Documents Required Documents

1. Resume/CV
2. Cover Letter

Optional Documents