Description
Position Details: Analytical System Integration
• Title: ASI Technical Specialist or Engineer
• Location: Sugar Land, TX
• Shift: Monday through Friday, daytime hours. Evenings and weekends as needed.
• Compensation: $100-$120K based on experience. Potential 10-15% Bonus.
• Benefits:
• Travel: 75% domestic travel, potential short-term travel in North America-Canada

Position Description:
• Perform a variety of routine and complex field service tasks related to analytical systems and provide technical support on Company and various other analytical analyzers/products.
• Responsible for delivering customer satisfaction through commissioning/startup, field services, and implementation/integration of analyzer systems in accordance with standards and procedures.
• Primary focus is on troubleshooting, repair, software enhancements, hardware enhancements, and modifications, including Instrumentation, sample systems, analyzers, and PLC systems.
• Work closely with Sr. TSE and manager to acquire training/practical experience.
• Research problems for and with the TSE team, conveying answers to customers when appropriate.
• Field service trips to customer sites to identify/resolve problems individually or as a team member.
• Identify and report potential quality problem in service or products to the TAC manager.
• Assist in developing training programs for new hires and refresher training for existing personnel.
• A Technical Support Engineer will closely supervise all work and training for the initial training period with bi-weekly progress review. TAC Sup will monitor monthly for 1st

Requirements:
• Engineering Degree or 5 years' experience in analytical products or instrumentation.
• Must be team oriented and dedicated to total customer satisfaction.
• Must be responsible, professional, mature, well organized, able to work with limited supervision and adaptable to stressful working conditions.