Assistant Commissioner

JOB ANNOUNCEMENT

Assistant Commissioner

Chicago Department of Aviation

Customer Experience

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $129,936

Applications for this position will be accepted until 11:59pm CDT on 9-25-2024

Under direction, Assistant Commissioner directs the activities of a customer experience division of a City department; and performs related duties as required.

ESSENTIAL DUTIES

• Oversee, supervise, and manage the Customer Experience division which makes up a team of 20+ employees at both O'Hare and Midway International Airports.

• Oversee helping customers, building relationships, and improving the customer experience

• Oversee and manage all Customer Experience related contracts.

• Coordinate staff and volunteers who assist in 1M+ customer interactions annually.

• Coordinate with the department's emergency management team to prepare for airport emergencies, the triennial exercise and other emergency preparedness exercises.

• Manage and average of 5,000 correspondence annually.

• Prepare reports and metrics to support operations within the department.

• Partner with Consulate Corps and Sister Cities to welcome foreign dignitaries and heads of state.

• Partner with Travelers Aid volunteer program.

• Oversee and implement training programs for the department.

• Manage an annual budget of $2M+.

• Other duties as assigned.

Additional duties may be required for this position

Location: O'Hare and Midway International Airport

Days: Monday-Friday

Hours: 8:30AM - 4:30PM

Qualifications

THIS POSITION IS EXEMPT FROM CAREER SERVICE

MINIMUM QUALIFICATIONS: Graduation from an accredited college or university with a Bachelor's degree in a field related to the duties performed, including five (5) years of work experience related to the position, of which two (2) years are in a supervisory role related to the responsibilities of the position or an equivalent combination of education, training, and experience

NOTE: The candidate selected for hire must pass an airport background check and a Security Threat Assessment (STA).

NOTE: Please include or upload your resume.

SELECTION REQUIREMENTS: This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.

City of Chicago

Brandon Johnson, Mayor