Assistant Director of Systems and Student Success (Time-Limited)

Posting Details

This position is designated as Exempt from the Human Resources Act ( EHRA ).

Posting Details

Benefits of Working at UNCW
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.

Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.

As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.

We also offer an abundance of training and development programs through our Dare to Learn Academy , and the employee assistance program , many of which are offered free of charge.
Hiring Range Working Title Assistant Director of Systems and Student Success (Time-Limited) External Link to Posting https://jobs.uncw.edu/postings/33513 Vacancy Number E1241 Position Number 2126 Location of Workplace Main UNCW Campus Home Department Admissions - 30110 Division Academic Affairs - 30 Division Brief Summary of Work for this Position
The Assistant Director of Systems and Student Success serves as a member of the Slate management team. They will collaborate with the Associate Director for Systems and Operations to determine project prioritization and alignment with the overall Slate direction.

This position will be expected to perform several vital roles based on the undergraduate admission cycle and established student success measures. The Assistant Director of Systems and Student Success serves as a Slate Student Success manager and will be responsible for the following key areas:

• The development, implementation, customization, management, and maintenance related to the Slate CRM platform to improve student success and retention.
• Maintains a thorough understanding of the functional needs of UNCW and how the Slate CRM platform can be configured to address those needs.
• Maintains the overall system configuration, establish and maintain user security roles, and helps to train and onboard other functional users.
• Serve as the primary administrator responsible for implementing and maintaining the Slate for Student Success CRM instance. Implements and maintains a comprehensive understanding of Slate CRM administrative tasks, including creating users, roles, teams, dashboards, reports, rules, tasks, and events. Document all processes in and related to Slate.
• Train and educate Slate users of the system, including developing user documentation and training materials. Ensure adoption of best practices by existing users as improvements are made and continuously work to establish consistency and efficiency.
• Use knowledge of Slate to increase efficiency and productivity. Evaluate current practices and maximize efficiency in CRM workflows. Bring technology-focused best practices to all Slate activities, coordinating closely with other student information system platforms, and managing integrations across these platforms. Understand system interdependencies and collaborate with other teams accordingly.
• Responsible for ongoing testing, quality assurance, training, reporting, troubleshooting, of the centralized data repository for student success.
• Evaluates project requests from external departments and serves as liaison and project manager for these projects.
• Daily assistance with query building for functional users and the leadership.
• Develops thorough understanding of reporting needs from leadership, creates and delivers accurate reports and data to help drive decisions
• Collaborates with the Associate Director for Systems and Operations to determine project prioritization and alignment with overall Slate direction.
• Serves as a liaison on all partnership projects related to UNCW Student Success and Retention, College of Health and Human Services and Pre-College Programs.
• Reports to the Associate Director of Systems and Operations and performs other duties as assigned.

Other duties as assigned related to the organization’s vision, mission, and values.
Minimum Education and Experience Requirements

• Bachelor’s degree from appropriately accredited institution
• Previous Slate experience
• Experience with Project Management

Preferred Education, Knowledge, Skills & Experience

• Proven track record that demonstrates exceptional skills in organization, communication, management, collaboration, interpersonal relations and the ability to effectively manage competing, conflicting demands
• Team player with the ability to work collaboratively with other offices, university staff and faculty
• Demonstrated ability to investigate issues and propose and implement solutions.
• Experience with analyzing processes for efficiency and effectiveness and suggesting solutions.
• Ability to work independently, self-starter.
• Demonstrated high commitment to service excellence, diversity and equity

Required Certifications or Licensures
N/A
Primary Purpose of Organizational Unit
To recruit, admit and enroll students who will perform successfully in the collegiate community. Daily contact with the public, including contact with professionals in all disciplines of the university is involved. The office engages in a wide range of activities designed to publicize and describe the programs, activities and other opportunities available at UNCW .
College/School Information University Information
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.
EEO Statement
At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Number of Openings Special Notes to Applicants
This position is time-limited with the possibility of continuation pending availability of funds and department need.

PLEASE NOTE : This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History’ section before you apply for this position. Applications must be submitted through the online application system to be considered.
Months Per Year 12 Months FTE 1.0 (40 hours per week) Type of Position Time-limited Anticipated Ending Date if Time-Limited Positions 06/30/2025 Job Posting Date 09/26/2024 Posting Close Date 10/06/2024

Applicant Documents

Required Documents

Resume

Cover Letter

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* How did you learn of this opportunity with UNCW? (2024)

• UNCW Website
• UNCW LinkedIn Page
• UNCW X Account (formerly Twitter)
• UNCW Employee Referral
• UNCW Instagram Account (UNCW_jobs)
• UNCW Job Alert
• Chronical of Higher Education
• Diverse Issues in Higher Education
• Glassdoor
• Higher Ed Jobs
• Hispanic Outlook
• Indeed
• Inside Higher Ed
• North Carolina Job Network
• Women in Higher Education
• Craigslist
• Career Events/Job Fairs
• Billboards/Marquee
• Other

* If you selected "Other" to the question above, please explain how you found out about this opportunity. Enter N/A if not applicable.
(Open Ended Question)