Assistant Director Station Operations Support

Job ID: 8510

Business Unit: Long Island Rail Road

Location: Jamaica, NY, United States

Regular/Temporary: Regular

Department: Chief Stations Officer

Date Posted: Aug 15, 2024

Description

Job Information

Title: Assistant Director Station Operations Support

Department: Stations

Close Date: 8/29/24

Hay Point Evaluation: 775

Salary Range: $ 106,900 - $ 140,306

Position Classification: Safety Sensitive

Location: Queens

Reports To: Director, Stations Operations Support & Control

This is a Non-Represented Position.

This position is eligible for teleworking which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Please note that this position has been designated as a "Policy Maker" pursuant to the New York State Public Officers Law & the MTA Code of Ethics. As such, you will be required to complete a Financial Disclosure Statement that will be provided to you by the New York State Joint Commission on Public Ethics.

Summary

This position will be responsible for assisting the department's Directors with management functions that are no longer able to be completed by the former managers who have been accreted to the union. This position will help with oversight of three levels of represented supervisors with regards to payroll, overtime management and proper approvals. This position will be responsible for overseeing the dispatching of manpower to ensure all operations (cleaning, ticket selling, customer service, training of staff) are properly covered. This position will be the primary initial representative to handle discipline in the department to ensure there is no conflict of interest with the represented leadership staff when dealing with their fellow union members. Due to the confidential nature of testing, this position will take the lead on random and follow-up drug/alcohol testing with the medical department, the Stations Services Administrator position, the leadership staff, supervisors, and employees for 100% compliance. This position will work in coordination with the Director of Station Operations Support and Control to liaison with all other supporting departments and the unions.

Responsibilities:

Responsibilities may include but are not limited to:

• Oversee the functions of the Station Services Administrator, this includes the weekly payroll operation of over 530 employees, the daily dispatching operations of over 500 employees as well as outside department employees used for events. Oversee the dispatching of two other departments' employees (Assistant Stationmasters and Service Information Office). Facilitate the scheduling of over 530 employee's yearly vacations. Audit the swipes of over 530 employees for location and time accuracy. Oversee the Absence Control Report for accuracy and availability and manage the discipline process for violators. Oversight of hiring and attrition for the department's yearly hiring plans .
• Work with all department Directors on various oversight functions to ensure represented employees are following proper protocols. Ensure all payroll entries and approvals are accurate and follow policies and procedures to avoid audit failures. Verify and research compensatory time requests. Monitor and oversee exception 5 payroll and audits .
• Liaison between Procurement, Labor Relations, and the 3rd party vendor on the uniform contract and how the collective bargaining agreement dictates the uniforms we provide for staff to ensure compliance .
• Prepare responses to all TCU grievances, within proper time limits, for the Chief Stations Officer's signature. Use these situations to train the department leaders, supervisors, and crew dispatchers on how to properly cover positions and get work completed according to the collective bargaining rules so additional costs can be avoided. Respond to all employee-submitted time slip grievances as required .
• Lead the scheduling of the Chief Stations Officer's Succession Planning Task Force training classes to ensure overtime is minimized while we properly train our staff for a successful future. Liaison between Stations dept, Human Resources, Labor Relations , and medical as needed .
• Hiring Support- Sort through all craft position candidate resumes on Jobvite matching the skillsets to the requirements for job postings and set up interviews between candidates and leader staff to fill all vacancies timely. Work with Human Resources representatives to continuously fill positions to meet the hiring plan requirement .
• Respond to service disruptions and/or emergencies or planned events on a 24/7 basis as required and implement contingency plans when warranted. Cover weekends and holidays on a rotating basis as needed .
• Select, develop , and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review the performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential. Promote safe work practices and provide safe working conditions. Ensure a safe working environment and adherence to guidelines of company safety policies and procedures. Lead by example. Coordinate and distribute the monthly department newsletter "Beyond the Glass" .
• Manage the scheduling and coordination of the random drug testing for 49 CFR §214.7 (FRA ruling). Manage to remove employees from service when failed results are presented .
• Cover for Director of Station Operations Support & Control, Work as directed by Senior Staff, and represent the Stations Department in the Incident Command Center during events and service disruptions .

Qualifications

A)

• Bachelor's degree in Transportation, Business, Management , or a related field. Demonstrated, directly related, equivalent experience and education may be considered in place of the degree, subject to approval.
• Must possess strong management/supervisory skills and approximately six plus years of progressively responsible related management/supervisory experience.
• Must possess the ability to effectively coordinate with all departments involved in the day-to-day operations, as well as employees on all levels of the organization.
• Must have demonstrated customer service skills.
• Must possess strong professional communication & interpersonal human relations skills to manage and motivate subordinates.
• Must be proficient in Microsoft PC software applications such as Excel, Word, Access , and PowerPoint.
• Must be proficient in the current LIRR payroll system .
• Must possess working knowledge of collective bargaining agreements and the implications they have on the operation.
• Must have knowledge of manpower dispatching along with payroll processes and procedures.
• Must demonstrate effective leadership, analytical skills, judgment, negotiating and problem-solving skills , and high-level multi-tasking abilities required to successfully manage various priority assignments simultaneously.
• Must demonstrate the ability to prioritize tasks and follow through with complex employee issues until they are successfully resolved.
• Must have experience managing employees in a unionized environment along with direct interactions with union representatives.
• Must have knowledge of company policies and procedures .

B)

• Knowledge of organizational structure and administrative experience.
• Knowledge of audit procedures, and Customer Assistance Program.
• Budgetary management experience in an operating department is preferred .

Other Information

In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to, a pre-screening assessment (i.e., physical, written , and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make-up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety-sensitive drug/alcohol test may also be required.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.